Home › News ›

Sprint Uses Carrier IQ to Monitor Network Performance

Article Comments

Dec 1, 2011, 2:01 PM by Eric M. Zeman
updated Dec 1, 2011, 2:08 PM

In a statement provided to The Verge, Sprint today admitted that it uses information harvested by Carrier IQ to help manage the performance of its network. "Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service," said Sprint. "We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don't provide a direct feed of this data to anyone outside of Sprint." Carrier IQ has come under fire for collecting user data on Android and other smartphones. Nokia and RIM, have said that Carrier IQ is not installed by them on their devices. Verizon Wireless has also said that it does not use Carrier IQ. AT&T has also admitted to using Carrier IQ, as have HTC and Samsung. Senator Al Franken has requested that Carrier IQ provide the U.S. government with a detailed list of what information it does and does not collect, how that data is stored, and what's done with the data. Carrier IQ has until December 14 to respond.

Related

Snapdragon 8 Gen 2 Redefines AI in Flagship Phones

Nov 15, 2022
Qualcomm has announced its newest top-end chip, intended to power most flagship-level Android phones in 2023. As expected, the Snapdragon 8 Gen 2 is more powerful and power-efficient across the board (compared to Gen 1), but the most impressive improvements and new features involve AI.

Samsung Revives S21 Fan Edition

Jan 3, 2022
A model previously rumored to have fallen victim to supply-chain issues, the Samsung Galaxy S21 FE (Fan Edition) is finally coming to market this month. Samsung will use the new model as the more-affordable alternative to the forthcoming S22 series, rather than keep last year's flagship S21 models on the market at lower prices as the company has done in the past.

Verizon "+play" Will Help Consumers Manage Streaming Services

Mar 3, 2022
Verizon briefed investors today on a forthcoming service called "+play" that will help customers manage the variety of streaming services they subscribe to. Instead of signing up for multiple services separately, Verizon customers will be able to subscribe to Disney+, Hulu, Netflix, Peloton, ESPN+, discovery+, AMC+, A+E, The Athletic, Calm, Duolingo, and more, all through Verizon.

Apple and Google Launch Phone Diagnostic Tools

Dec 15, 2023
Within days of each other, Apple and Google have both announced new diagnostic software that allow users to troubleshoot common issues with their own iPhones or Pixel phones. The new Apple Diagnostics for Self Service Repair tool starts with a web site where users enter their device's serial number.

Troomi's KidSmart OS Now Lets Parents Monitor Kids' Texting

Mar 30, 2022
Troomi — a phone and phone service designed specifically for kids as a safe introduction to phones — has introduced Remote Text Monitoring. Troomi phones are Samsung smartphones with Troomi's unique KidSmart OS.

more news about:

Comments

This forum is closed.

This forum is closed.

No messages

Page 1 of 1