Samsung Recalls Jitterbug Phones
May 26, 2009, 12:25 PM by Eric M. Zeman
updated May 26, 2009, 2:26 PM
Samsung has voluntarily issued a recall for the Jitterbug phone, which can sometimes fail to connect to 911 emergency services when users roam outside of their defined calling area. Samsung and Jitterbug are contacting some 160,000 owners of the Jitterbug (models SPH-a110 and SPH-a120) and are urging them to visit a customer service center to have the phone's system software updated. Customers can also send the phone directly to Samsung, which will upgrade the phone and return it within about a week. Jitterbug said that the phones will operate normally in users' home regions.
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Comments
don't visit Att
all you old ppl that read about the re-call. Att will not support that phone. Stop coming in my store and figure out wtf you are doing and leave me alone.
👿 ugh stupid retirement community
👿 ugh stupid retirement community
Why would Jitterbug customers go to AT&T.
Its a CDMA device (VZW/Sprint, etc) not GSM based (AT&T/T-Mobile).
Its a CDMA device (VZW/Sprint, etc) not GSM based (AT&T/T-Mobile).
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It's nice to hear that you're so kind to people who aren't making you money.
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They do it at alltel too.... im tired of being asked if i have jitterbug phones ☹️ I tell them yes and show them the HueII.... close enough! Huge buttons, huge screen.....
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I hear all you guys! the phones are shaped like toilets. Lucky you don't some 90 year old walking in and asking if you carry the string that goes between the two cups!.....Oh! that's Nextel's iden service! 🤣
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wow... lets see when ur old... 😡
Jitterbug Phones
We recently learned that Jitterbug phones shipped to customers between March 2008 and April 16th of 2009 had an issue with the handset software that might prevent 911 calls from being completed in certain areas where preferred coverage – meaning normal Jitterbug carrier support – is not available. These would be remote areas that would not have the normal coverage. Less than one hundredth of one percent of Jitterbug customers are in the known potentially affected areas. But, just to be safe, we are upgrading this software for 160,000 of our handsets. As always, Jitterbug’s primary concern is for the safety and security of our customers, and we are going that extra mile to ensure we deliver outstanding customer care.
Sue...
(continues)
Sue...
(continues)
sooo...
what your saying is that when there is no service in my area I cant use the phone to make calls?
Most phones will still allow you to dial 911 without service as long as there are compatible towers.
So wait... you mean if I DON'T upgrade the software...
Quick, let's get Grandma to drive across Utah! 🤣
