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Virgin Mobile USA Confirms May 25 Cut-Off

Mar 2, 2010, 8:19 AM by Eric M. Zeman
updated Mar 2, 2010, 11:53 AM

Sprint and Virgin Mobile USA have officially started notifying its postpaid customers (former Helio) that Virgin Mobile is winding down and will cease operation of its postpaid service by May 25. Sprint hopes that it can convert some Virgin postpaid customers to full Sprint postpaid customers. In an email to Phone Scoop, Virgin Mobile spokesperson Jayne Wallace explained, "No customer will be automatically migrated to Sprint's postpaid service. However, Sprint has created a special offer for our customers. Current [Virgin] postpaid customers are being given $50 towards the purchase of a Sprint postpaid handset with a new two-year agreement. This credit is in addition to any applicable rebates that may apply. Postpaid customers moving from Virgin Mobile to Sprint will also receive $150 off of handsets as part of Sprint’s standing new customer offer. Activation fees will also be waived." Wallace said that Virgin Mobile customers will need to contact Sprint or Virgin Mobile before May 25 if they want to keep their current Virgin Mobile postpaid number. This change only applies to postpaid accounts. Sprint has been integrating various pre- and postpaid services in the last year. Virgin confirmed that its prepaid services will continue to be marketed and offered alongside Boost Mobile.

Mobile Crunch »

source: Virgin Mobile

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Comments

This forum is closed.

This forum is closed.

landmarkcm

Mar 7, 2010, 3:20 AM

Ok so now I think Sprint is the best contract player!

got hooked up Best deals way cheaper then those fools att and verizon 69 bucks for just talk LOL. Man I didnt know what I was missing with Android and all the apps lovin it!!

flip mode

Mar 4, 2010, 10:55 PM

Wow Sprint...

Cut off an arm and it's employees

justcallitanight

Mar 3, 2010, 4:20 PM

Kinda of a waste to Sprint I feel

While I completely understand killing Virgin postpaid to just write off the subscribers as a loss is kind of a waste.

They are CDMA customers using the Sprint network; they could have just loaded the Helio ESN's into Sprint's system, created comparable plan codes in their billing system and migrated the customer's without breeching any of their agreements.

That's essentially what they did when they moved the legacy Sprint subs into the legacy Nextel billing system. This would have been even easier than those migrations were as Helio's plans were all inclusive similar to Sprint's new price plans.

Just seems like a waste.

phatmanxxl

Mar 2, 2010, 9:33 AM

good riddens

Not saying Sprint is the best but I used VM and it was nothing but a pain in the ass. Top-up cards not working, I bought a phone that I couldn't use due to a invalid IEMI (so they say) right out of the box, and i couldn't return it either, and overpriced junk phones with a horrible UI.

SPCSVZWJeff

Agreed.
I sell Virgin and Boost. Virgin's phones are cheaply made. We don't sell anywhere as much Virgin Mobile as we do Boost Mobile. Better phones and taxes are included in the monthly unlimited plan. I am also glad to see the unlimited Blackberry ...
(continues)

jhr2112

They are shutting down post-paid Not Virgin prepaid..

ruler_goddess

Mar 2, 2010, 11:08 AM

WHAT!

I stay with VM cause its the cheapest service you can buy as far as pre paid goes. And now they want you to do a contract through sprint? this is a load of crap.

acdc1a

I think you can go to boost as well.

...

YvesLyn

Hey Ruler -

If you're on the prepaid plan on VM you don't have to switch to a contract plan on Sprint. That's only if you are currently a VM postpaid customer. You have the option to switch over to Sprint and they will give you a discount on a ph...
(continues)

...

trojandrew

calm down and re-read the article, it's for postpaid customers. you're prepaid. there ya go.

...

Cellular Phone

Mar 2, 2010, 10:20 AM

I almost got their prepaid service!

Good thing I didn't or I'd have lost my phone number after I ported over!

trsprague

It's just the postpaid service that is going away...the Helio customers that they bought when they bought the company. The prepaid service will continue as it is now.

So no need to worry about losing your number.

acdc1a

Mar 2, 2010, 9:28 AM

Mobile Broadband?

So will I get to keep my mobile broadband the way it is? I'd hate to lose it!

Megatron

I think Broadband is staying the same. That is actually onwe of the unique features the Virgin brand provides. But you would most likely receive some sort of letter if your broadband were gonna be affected.

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