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Texas Court: Carriers Legally Responsible for Service Promises

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Dec 9, 2002, 1:24 PM by (staff)

In a landmark decision, the Dallas Court of Appeals issued an opinion last week concluding that wireless carriers have to abide by state consumer protection and contract laws or face liability in state courts. The proposed class-action case of Bryceland v. AT&T Wireless alleges that AT&T misrepresented the quality of its services, intentionally "overbooked" its network and failed to credit customers for dropped calls. AT&T customers Charles Bryceland, Darrin Brawner and Trey Christensen brought suit in 1999 after becoming outraged with AT&T's service. The ruling was issued just the day before AT&T demonstrated its next-generation EDGE and WCDMA services, also in Dallas.

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