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Android Developers Can Now Respond to Play Store Reviews

Jun 21, 2012, 12:53 PM by Eric M. Zeman
updated Jun 21, 2012, 12:55 PM

Google today enabled a new feature in the Google Play Store that allows developers to respond directly to user reviews of their applications. Google believes this will help ease both reviewer and developer frustrations, as the responses will be published in-line publicly with the review. Google hopes the set-up will be used by Android developes to gain additional insight from the reviewer, provide the reviewer with guidance and/or pointers, as well as let reviewers know when requested features have been added to the app. The feature is being rolled out to top app developers first and will be expanded to all developers over time.

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Comments

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This forum is closed.

JBlaze74

Jun 21, 2012, 1:16 PM

Wow... bad idea

One of the benefits of a review on anything is to leave feedback without debate or discussion. I understand a review possibly being unfair, or blatantly incorrect, but allowing a developer to repsond inline to review is a very good way to devolve the review forum into an argument. I remember one time, my wife had a very bad experience with a seller on Ebay. She left a bad review of the seller along with a negative rating. Ebay then provided my wife's personal contact information to this seller, who emailed and tried to call her to confront her about the rating and review. I think feedback and exchange is a great idea, in theory, but in practice, developers should react to negative feedback by improving their product. Hope this works out...
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Tofuchong

When I see an app in the app store with ten 1 star reviews calling it crap, saying it doesnt work, crashes all the time, but them see ten more 5 star reviews for the same app saying it's awesome and amazing, I really really start to wonder. This migh...
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muchdrama

JBlaze74 said:
One of the benefits of a review on anything is to leave feedback without debate or discussion. I understand a review possibly being unfair, or blatantly incorrect, but allowing a developer to repsond inline to revie

...
(continues)

Magnagarde

I think it's going to work really well. I think of newegg's comment system when I hear of this. Basically, a developer will respond to a negative review asking to email the company's tech support address for help. So potentially, this could be a very ...
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Tofuchong

Jun 21, 2012, 12:57 PM

Hell Yes

This is an AWESOME addition, love it. Apple should follow suit and allow the devs to respond back to app store comments.

Fist Pump

I'm sure it will happen, you know what the new saying is. "Apple is always trying to follow android features now"

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