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AT&T Chopping Device Return Policy to 14 Days

Oct 6, 2012, 7:14 AM by Eric M. Zeman

Starting October 7, customers who purchase new devices from AT&T will have only 14 days to return them without incurring any penalties. Consumers who purchase devices before October 7 have 30 days to return them. "AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee," said AT&T to Phone Scoop in an email. "While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time." This policy change won't affect select AT&T business customers, who will still have 30 days to return their devices and cancel their service.

source: AT&T

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tzsm98

Oct 7, 2012, 10:29 AM

Why The AT&T - T-Mobile Deal Fall Through Was Good

He is another example of doing "what is right for the consumer". Reduced return times now, who knows what else in the future. I know how they have handled their pre-pay customers over the years has gone from fair to poor. The loss of the unlimited data per month several years back is another example of the squeeze-the-consumer mindset that rules at that company.

marufio

Its just like banking always looking to make money some way or another. Especially now that everyone has a smartphone and no one pays for text anymore or phone calls. Nothing is free and if it is today well it wont be for long.

T Bone

The change to 14 days is not unique to at&t, it is unfortunately becoming the new standard with wireless carriers....as usual, at&t is merely following the trends here, not creating them.....

...

muchdrama

Oct 8, 2012, 12:33 AM

Seeing as how returning a purchased phone--

--can take longer than one thinks, this will be the perfect excuse for ATT to say 'Hey, you're locked into your contract, now--sorry.'

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