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Mass. Debates Cellular Bill of Rights

Oct 10, 2005, 12:20 PM by (staff)

Lawmakers in Massachusetts began debating a mobile phone Bill of Rights last week. The bill would force carriers to disclose dead zones, revise their monthly statements to be more clear and legible, limit contracts to one year and allow customers to terminate their contract with 30 days without penalties. These rights appear to be modeled after the short-lived Bill of Rights that was enacted by the California Public Utilities Commission. Attempts to revive a bill like this in California have failed, however all national carriers still offer most if not all these options to subscribers there. It is possible the mere threat of a bill will coerce carriers to offer the same advantages to Mass. subscribers.

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Comments

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This forum is closed.

Rathrok

Oct 10, 2005, 12:46 PM

Only one good thing here...

Disclosing real coverage maps, like T-Mobile now does, is the only good thing I see in this bill. Everything else is really up to the consumer to read and educate themselves. But there is no way to see a real coverage map, other than the "blanket map" where everything looks great! yeah right...bring out the street level coverage maps. Then we'll really see who has "the best" coverage in the industry. But most importantly, it'll help the customer get the coverage they need. And help them understand why they are not getting coverage in a certain area, when it is showing perfect coverage on the false maps they see now.

mycool

Most carriers already offer street-level coverage maps. Also, most of these things will simply be a burden on the carrier, which will turn around and just charge the consumer more to makeup any losses.

1yr contract restrictions? Goodbye cheap phone...
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Juelze

Rathrok said:
Disclosing real coverage maps, like T-Mobile now does, is the only good thing I see in this bill. Everything else is really up to the consumer to read and educate themselves. But there is no way to see a real covera

...
(continues)

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