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FCC Publishes New Consumer Help Site

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Jan 5, 2015, 12:47 PM by Eric M. Zeman

The FCC today revealed a new web site meant to help consumers better connect with the agency. According to the FCC, the site has been streamlined and offers an easier-to-use complaint filing system. Consumers should be able to locate the information they want and resolve problems on their own. The FCC promises the new site will foster better communications between consumers and the agency, with faster delivery of complaints to service providers so problems can be addressed sooner. Consumers will be able to monitor their complaints 24/7 as they transit the system. The FCC said, "Better monitoring of these trends will help the FCC, consumers, and industry identify broader problems and shape policy that will promote better service" over the long term.

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