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T-Mobile Forced to Halt ZTE Zmax Sales Due to User Errors

Apr 16, 2015, 12:56 PM by Eric M. Zeman

T-Mobile has suspended sales of the ZTE Zmax handset because customers are forcibly removing the non-removable battery. The back panel of the Zmax is clipped - but not glued - on. Some owners have taken to removing the back cover and cutting into the device to replace the battery. Doing this is dangerous, and T-Mobile strongly suggests Zmax owners take their device to a T-Mobile store if the phone is misbehaving. T-Mobile complained to ZTE, which is examining how to remedy the situation. T-Mobile hasn't said if or when it will resume sales of the Zmax.

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ZTE ZMax

5.7" display HD+ resolution
Snapdragon 400 MSM8926 processor 2 GB RAM
3,400 mAh battery
Memory Card Slot, Headphone Jack (3.5mm)

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Comments

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This forum is closed.

johnhr2

Apr 16, 2015, 1:54 PM

Having to stop selling because of user error?

This makes no sense to me at all. Why stop selling anything simply because the user isn't using it or maintaining it "correctly". If that was the case we should stop selling consumer a lot of things.

tonyc1978

I agree! its a great phone and if someone cant be smart enough to operate it accordingly, then replace the user.

The Victor

The way i see it its gonna be due to the fact its a danger to customers if they do this not the fact that they just want to

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mobilemadness

Maybe these phone manufacturers should stop making non-removable batteries for their phones. People don't want batteries glued in, they want to be able to replace them when needed. Here is another example where consumer demand means nothing. They a...
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