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FCC Puts Ombudsman In Charge of Net Neutrality Complaints

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Jun 15, 2015, 1:50 PM by Eric M. Zeman

The FCC today appointed Parul P. Desai to serve as the Open Internet ombudsperson. Desai, Assistant Bureau Chief and Director of Consumer Engagement in the Consumer and Governmental Affairs Bureau, will act as the public's primary point of contact within the agency for formal and informal questions and complaints concerning the Open Internet rules, which went into effect June 12. By law, broadband companies are not allowed to throttle internet speeds, are not allowed to block apps/services, and are not allowed to create fast lanes via paid-prioritization schemes. Consumers who feel their internet provider is violating one or more of these rules should reach out to the FCC through Ms. Desai. The rules may have gone into effect, but the FCC is facing a large number of legal challenges to the rules that may eventually alter them.

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