Home › News ›

T-Mobile Debuts 'Team of Experts' Customer Service

Article Comments

Aug 15, 2018, 10:52 AM by Eric M. Zeman

T-Mobile today said it is investing in serving its customers through a new model that bypasses voice-based systems in favor of a direct connection with real people. The Team of Experts idea includes a dedicated team that handles customer support issues with no robots, no phone menus, and no call bouncing. T-Mobile considers customer service a "pain point" that needs to be fixed. The company says the team sits together in its call centers and will work together to resolve customer problems. Customers can schedule calls, use text messaging, and access help 24 hours a day. T-Mobile's U.S.-based team will answer calls between 7am and 9pm local time, while overseas representatives will answer calls during the overnight hours. The Team of Experts is free for all T-Mobile customers to access when they need assistance with their account or device.

Related

iPhone 14 Plus Offers a Big Screen For Less

Sep 7, 2022
Apple has revealed the iPhone 14 series, with new features, improved specs, and new size options. In place of a Mini option, the iPhone 14 will come in the same 6.1-inch and 6.7-inch screen size options as the Pro models.

Snapdragon 8 Gen 2 Redefines AI in Flagship Phones

Nov 15, 2022
Qualcomm has announced its newest top-end chip, intended to power most flagship-level Android phones in 2023. As expected, the Snapdragon 8 Gen 2 is more powerful and power-efficient across the board (compared to Gen 1), but the most impressive improvements and new features involve AI.

Samsung Revives S21 Fan Edition

Jan 3, 2022
A model previously rumored to have fallen victim to supply-chain issues, the Samsung Galaxy S21 FE (Fan Edition) is finally coming to market this month. Samsung will use the new model as the more-affordable alternative to the forthcoming S22 series, rather than keep last year's flagship S21 models on the market at lower prices as the company has done in the past.

New Pixel Feature Drop Adds Two-Way Voice Calls via Text

Mar 7, 2022
Google has started rolling out a new update for most of its Pixel phones that adds new features. One standout new feature is an enhanced Live Caption function for voice calls.

Google's Pixel Fold Goes After Samsung's Z Fold

May 10, 2023
Google today announced its first foldable phone, the Google Pixel Fold. The Pixel Fold features a 7.6-inch flexible inner display for a tablet-like experience when open.

more news about:

Comments

This forum is closed.

This forum is closed.

No messages

Page 1 of 1