Home › News ›

AT&T Will Credit Customers for Outage

Article Comments

Feb 25, 2024, 5:50 PM by Rich Brome @richbrome

AT&T has provided more details on its response to the unusually widespread and lengthy outage of its wireless network on Thursday. The company's only explanation of the cause remains "the application and execution of an incorrect process". But in a letter to employees, CEO John Stankey did note that the company "prioritized FirstNet service restoration, in line with our commitment to our nation's first responders." To compensate "potentially impacted customers", the company will issue an automatic one-time $5 credit to its postpaid consumer and small business customers. The letter to employees explains that this amount is equivalent to "essentially a full day of service". As for other categories of customers, the letter says "prepaid customers will have options available to them if they were impacted. We are also working closely with our Mid-Market and Enterprise customers and will address their concerns as those discussions take place."

Related

Samsung Refreshes Galaxy S Series with S Pen, New Cameras

Feb 9, 2022
Samsung today announced its lineup of flagship phones for 2022: the Galaxy S22 series. The top-end S22 Ultra sees the biggest changes as it essentially absorbs Samsung's Note series with an integrated S Pen stylus and a more Note-like shape and design, instead of the Contour Cut design of the other models.

Sonim XP5plus Emulates Traditional Two-Way Radios

Jul 15, 2022
Sonim has introduced the XP5plus, an update to its XP5s rugged feature phone with PTT (push-to-talk) designed for first responders and other field workers. While the phone has several upgrades, the most unusual is the two large physical knobs on the top, for PTT channel select and volume.

Samsung Puts its Best Camera Yet in the Galaxy S23 Ultra

Feb 1, 2023
Samsung has officially unveiled its new flagship phones for 2023: the Galaxy S23 series. The S23 and S23+ have modest upgrades over last year's models, while the S23 Ultra has a significantly upgraded main camera.

Samsung Brings its Military Phones to First Responders

Sep 20, 2023
Samsung has introduced its third generation of Tactical Edition smartphones designed primarily for military personnel. For the first time, they support AT&T's FirstNet network and will be available to first responders.

Verizon Tweaks Plans, Adding True Unlimited + More Hotspot Data

Jan 5, 2022
Verizon has made a handful of changes to its unlimited plans, giving some customers a better value. The basic structure and pricing remain unchanged, but some plans now come with more data.

more news about:

Comments

This forum is closed.

This forum is closed.

No messages

Page 1 of 1