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Sprint Launches In-Store Phone Tutorial Program

Sep 9, 2008, 7:36 AM by Eric M. Zeman

Today Sprint unveiled a new program called Ready Now. With Ready Now, Sprint customers will be able to take their phones to Sprint-owned stores and receive in-depth training on how to use the phone's many features, including things such as setting up voicemail accounts, how to download rintones or set wallpapers, and more. Customers can choose what they learn, and can have a tutorial when they buy the phone, or set an appointment to come in and learn. The service is free.

Sprint / Mobile Tech News »

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Comments

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This forum is closed.

jrfdsf

Sep 9, 2008, 4:23 PM

I Wonder If...

They will have tutorial "levels?" "Advanced" for geeks, "medium" for the regular folks out there, and "easy" for the intellectually challenged.

The "easy" tutorial might start out by saying, "this is the end of the phone that goes next to the ear, while the other end should fall directly below your mouth." 🤣

xxxstar88xxx

lol no, as reps we go step by step depending on the customer but i wouldnt be surprise if we need to explain something like this to a customer

Slammer

LOL! This actually happened to my Mother. I bought her her first clamshell and when she tried to use it, she was talking into the wrong end! She was getting really pissed at the phone saying the she could barely hear anybody.

TacTiqs

Sep 9, 2008, 7:53 AM

Awesome!

This is great for customers!

But shouldn't reps be showing them the features as part of the sale?

jared5604

I'm sure the reps go over the basic features and functions of the device, but I'm sure each rep doesn't give them step by step from start to finish on many of the features and applications, this program will do that. This is great for Sprint's custome...
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...

Versed

Should they do it, and I guess some do (this goes for all carriers) and how much information given can vary.

I happen to think this is a good idea, people get their phone, they're in a rush to get out, store is busy, the salesperson is in a rush ...
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