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AT&T Slapped with $2M Fine Over Dobson Debacle

Jan 14, 2009, 2:55 PM by Eric M. Zeman
updated Jan 14, 2009, 3:02 PM

The Department of Justice has ordered AT&T to pay more than $2 million in fines over its mishandling of the Dobson Communications acquisition. As part of the acquisition, AT&T was required to divest some markets. During the process, AT&T failed to protect some customer data, and AT&T personnel obtained unauthorized access to the divested businesses' competitively sensitive customer information and in some situations used it to solicit and win away the divested businesses' customers. In some instances, AT&T representatives also waived some early termination fees to make it easier for divested users to switch back to AT&T. The DoJ's fine and settlement terms have yet to be finalized in court.

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Comments

This forum is closed.

This forum is closed.

haley72

Jan 15, 2009, 3:04 PM

Lets keep in mind....

This was a few bad apples within a good company. Every company has them and you know what I'm talking about. People that just scream trouble. Unfortunately, these people give the whole company a bad name. I DONT think this was ATT. Att as a whole I feel has very good and moral core values that they try to instill in all of their employees from corporate levels down to the agent stores. I have worked for them for a year and I have never once got the feeling that are a "money craving, greedy, screw the customer" kind of company. Now, with that being said, the reason we are in business is to MAKE MONEY. You don't become one of the biggest companies by giving **** away. You help the customer in every way you possibly can, yes absolutly, but you ...
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tylerrocks09

Im sorry that you get under paid for what you do. I really am. I dont if this is happeing to you, but AT&T is cutting back on how much money you get when you sell a phone (i went blank on what its called) They are telling there wokers if you want more...
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Drunk

Jan 14, 2009, 3:05 PM

AT&T is losing more and more points

I really hate this company and they have done the same sort of thing in the area I live. They have lied to their customers and have charged several people "phantom phones" when they have already bought a phone. It doesn't surprise me they did this. They are a money hungry company looking out for number one aka Steve Jobs.

Drunk

Maybe AT&T can use the 2Million they've stole from customers to pay this off, and if they need more American Idol (over rated show) could give them more money for the spam they send out.
Stick it to the customer AT&T! Stick it to them!

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rcpalmer78

Drunk said:
It doesn't surprise me they did this. They are a money hungry company looking out for number one aka Steve Jobs.

Check out the movie "Conspiracy Theory." I think you'd like it.

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sangyup81

They've been money hungry since the day Cingular was formed.

kjonesjr

And Verizon isn't???? Let's be serious people 😈

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Scytherend

Jan 15, 2009, 11:33 AM

Chill

I have been with every carrier, and ATT is the only one that will work with customers on their bill. Their competitors will hand their customers the bill, and they pay it or get shut off and charged off, period. Where do all these little anti-ATT rants come from? lol

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