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Dell Admits to Venue Pro Wi-Fi Problem

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Nov 11, 2010, 11:52 AM by Eric M. Zeman

Responding to user complaints and media reports, Dell has confirmed that some of the initial shipment of Venue Pro Windows Phone 7 devices have a problem connecting to some protected Wi-Fi networks. Dell said in a blog post, "We have confirmed that the Wi-Fi connectivity issue...resulted from a software glitch during Dell's manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week." Dell noted that the replacement handsets will not have Wi-Fi problems.

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