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Carriers Agree to Send Usage Alerts to Customers

Oct 17, 2011, 7:41 AM by Eric M. Zeman

The CTIA Wireless Association and its wireless network operator constituents are announcing a new set of self-imposed guidelines for alerting customers about their data, messaging, voice, and international roaming usage before reaching their monthly limits. The carriers will need to begin offering alerts to two of the four services within 12 months, and the other two within 18 months. According to the CTIA, the carriers will need to make significant updates to their billing systems in order to make the alerts a reality. The move by the CTIA and wireless industry is meant to head off legislation proposed last year by the Federal Communications Commission. The FCC lauded the CTIA's new initiative, though it said it will continue to monitor how well the carriers adhere to the new guidelines before shelving its legislation plans indefinitely. Usage alerts gained momentum last year when lawmakers started complaining of "bill shock."

Reuters »

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Comments

This forum is closed.

This forum is closed.

patrickrlewis

Oct 17, 2011, 10:43 AM

Lord Forbid....

the customers actually take responsibility for how they use their phones and are actually held accountable.

mycool

patrickrlewis said:
the customers actually take responsibility for how they use their phones and are actually held accountable.

Do you know how annoying it is to check your minute usage and text/data usage every day...
(continues)

...

jvcmegabass

ok... why exactly did you need to say that? If you don't want the notifications, opt out of them, as im sure will be an option. Dont be an arse

Mark_S

Oct 17, 2011, 12:14 PM

"Danger Will Robinson!!"

Hopefully it won't go overboard.

GettingSleepy

Oct 17, 2011, 10:34 AM

Please fix prorates too

Why are carriers billing 1.5 months when they don't have to?

vercetti

they use month in advance billing because alot of people cacnel and dont pay the final bill. All service companies do this so you get charged remainder of your current cycle and credited the same amount of time for your old service and then a month in...
(continues)

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