Agent or Corporate Store?
For all of you that somehow work for USCC whether its directly or indirectly through an agent, how do you like it? Agents, would you rather work for a corporate store? Why? And vice versa, if you work for a retail store, would you guys rather try out the agent side of things? Why? I'm just curious to know. Maybe it will stir up some interesting conversation. 😁
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I work in a store. I prefer it. I do not like the limitations that agents have on what they can and can not do. I like being able to help my customers without having to call anyone, or have someone else do things for me.
If I worked in the agent channel it would be an agent account executive, or something along those lines. Not an agent sale rep. Nothing against anyone. I think agents bring in a TON of customers. I just like where I am at. Especially since I saw AIM. CARES is 10x better in my eyes.
60660-
Do you work for USCC?
If I worked in the agent channel it would be an agent account executive, or something along those lines. Not an agent sale rep. Nothing against anyone. I think agents bring in a TON of customers. I just like where I am at. Especially since I saw AIM. CARES is 10x better in my eyes.
60660-
Do you work for USCC?
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I like working for an agent because we have the freedom to adjust prices on accessories, etc. I HATE the attitude, especially at people who work at retail stores, that agents somehow sell lesser quality phones. I know some agents are blood-sucking jack@sses willing to do anything to make a buck but there are some honest ones too! I do wish we had access to CARES so we had full access to a customer's account.
I'd like to work at a retail store just for the money- plus, i figure when people go into the store they actually want something. They're not going to get the teenagers asking how much stuff is or if we have any faceplates for their prepaid phone just because they're wandering the mall. And I wouldn't be serving as mall informatio...
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I'd like to work at a retail store just for the money- plus, i figure when people go into the store they actually want something. They're not going to get the teenagers asking how much stuff is or if we have any faceplates for their prepaid phone just because they're wandering the mall. And I wouldn't be serving as mall informatio...
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I recently had an agent move into the same town where I worked in a kiosk. When they first moved in it seemed like they screwed up a lot of stuff, but sometimes so do we. They were new and left off the codes for unlimited incoming and/or m2m (which I never could figure out because in AIM all you have to do is check a box). But they've gotten better and we've learned to work together with our advantages and their advantages to work for the customer. That's what it's all about anyway. I guess a one night stand with one of the agent reps didn't hurt anything either...
I do work in retail and don't think I'd enjoy working for an agent. They have a lot of limitations...they can't really do much with their phone prices if something gets s...
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I do work in retail and don't think I'd enjoy working for an agent. They have a lot of limitations...they can't really do much with their phone prices if something gets s...
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I just jumped ship from an agent location as a store manager to the call center. I hated not being able to serve my customer 100%. I always felt like my hands were tied. Yes, I could sell phones and send them in for warranty work, but everything else was such a pain. AIM was nice and easy, but for service customers, it lacks A LOT.
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I guess there are ups and downs to both. I work for an agent and I feel that I'm not as rushed as I probably would be at a corporate store because its not usually as busy on a consistent basis. But I would like to try working for a corporate store for the benefit for the customer and I. 😁 I'm sure there are more benefits and more pay than an agent, even though I think I get paid fairly well. Depends if you can sell a lot. Those of you that work for a retail store, How many customers come in a day to sign up for service as opposed to coming in for something else (bills, repair, complaints, etc.)?
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I think the kind of traffic really depends on where you are and time of month. I work in a VERY VERY rural area and at the beginning of every month it seems like I hit half my quota within the first week, then struggle the rest of the month usually. I get a TON of payments though...and I mean a ton. There toward the middle to end of the month, some days I feel like a payment processing center. These rural folks don't believe in mailing a bill in--they come to me with cash...and my payment dropbox is usually full of checks when bill time comes around. But, I've only missed my quota one month since I've been with the company...and that's 40 phones. Some months I'm right at that and some months I'm way over. I'm sure you get a lot of the...
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I like being an Agent. Despite I have nothing to compare it too 😛 . The people at the corporate store near here, they just happen to lack a lot of customer service. Plus, for our location, we get all the customers that "hate" going to the retail store. I think they should just let Agents have CARES. 😁
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Yea, I don't see why they don't give us access to CARES either. It would save the customers, the agents, prc, customer service, and in some cases, the retail stores, a lot of hassle and extra time that wouldn't be necessary if we could do more things ourselves. 🙄
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I think there is some higherup who just wants to just pick on us agents who is just like, 'muahahaha, they shall have to call in nearly anything of any importance just to annoy them, muahahaha.'
I just recently had a problem with a Port. AIM said the due date was 5 days sooner than the actual date! It's a long story, but AIM is not showing a few things I've done to that account in order to make the port work. Argh, so frustrating.
I just recently had a problem with a Port. AIM said the due date was 5 days sooner than the actual date! It's a long story, but AIM is not showing a few things I've done to that account in order to make the port work. Argh, so frustrating.
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Well I'd say the biggest reason they don't give you access to CARES is a) the dedicated connection costs required to run CARES, and b) the investment in support of the setup if something did go wrong. If you were to look in the back room of a retail store or in the cabinet in a kiosk, you'd see about 4 different flashing boxes...a couple basic networking devices and one device which is really funky and I have no idea what its for. Since AIM is web-based you guys can subscribe to whatever Internet service you want to run it. CARES however requires a dedicated connection and would cost an arm and a leg to have IT people to support an agent setup of CARES. Not to say that they'll never give you CARES--that's just my opinion on why you don't...
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My two cents (take it for what it's worth). I manage a USCC retail store. I feel as though some of the frustrations between agent and corporate stores stems primarily from the reps just not knowing each other.
I think that "justpeachy" can understand this point. In some areas, you have one corporate store, one corporate kiosk, and 3-5 different agent locations. The lack of knowledge of the other reps in the area, in my opinion, limits the trust.
For those of you in agent locations, have you ever attempted to visit a corporate store? I don't mean to secret-shop, but to hang out for a day. Getting to know the reps in the corporate store. The reps in the corporate store should be (and are beginning to) do the same.
I think that "justpeachy" can understand this point. In some areas, you have one corporate store, one corporate kiosk, and 3-5 different agent locations. The lack of knowledge of the other reps in the area, in my opinion, limits the trust.
For those of you in agent locations, have you ever attempted to visit a corporate store? I don't mean to secret-shop, but to hang out for a day. Getting to know the reps in the corporate store. The reps in the corporate store should be (and are beginning to) do the same.
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