A pretty indepth Tech/Account Question.
I'm hopin one of you Verizon savvy members will be able to help me out with this one.
I ported over two customers earlier this month from At&t to Verizon. We had a small snag in the port process but were able to get it fixed. Ever since, the customer has been getting spotty coverage. The customers two phones will not recieve phone calls half the time and text messages get delivered several hours later, even from one phone on the account to the other. The phones in question are the LG Cosmos, phones that i personally haven't had any problems with. I have already replaced both devices.
The area in question is completely covered by Verizon. There are no known dead zones and i have been able to duplicate the problem with the custom...
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I ported over two customers earlier this month from At&t to Verizon. We had a small snag in the port process but were able to get it fixed. Ever since, the customer has been getting spotty coverage. The customers two phones will not recieve phone calls half the time and text messages get delivered several hours later, even from one phone on the account to the other. The phones in question are the LG Cosmos, phones that i personally haven't had any problems with. I have already replaced both devices.
The area in question is completely covered by Verizon. There are no known dead zones and i have been able to duplicate the problem with the custom...
(continues)
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Sounds like some type of account or switch issue. I've heard of rebuilding an account in the switch. It sounds like tech support needs to try something like that.
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Ahh, thats the terminology that i need to use.
I often feel like as soon as i mutter the phrase "i'm an indirect store manager" the person on the other end of the phone automatically goes into "ok this guy is a f*cking idiot" mode.
I often feel like as soon as i mutter the phrase "i'm an indirect store manager" the person on the other end of the phone automatically goes into "ok this guy is a f*cking idiot" mode.
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It has to be an issue with the switch as a previous person suggested. You may really have to push for the service rep to get you to a level two technician to do this. Even when i worked in a corporate store I had to tell them to send me to level two for them to do it otherwise I would spend an hour on the phone with someone that had some kind of attitude like I was lying to them about the problems.
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I believe vzwinagent was getting to the right issue here.
Whenever you have a mobile number, there's a "phone number" and a "network access" number. For native Verizon numbers, that is often the same. For ported numbers, that is never the same.
Think of your cell phone number like a mask. Your true identity to disguised beneath it. If your cell number is 123-4567, your network access number may be 345-2049.
My wife's mobile number is entirely different from her network number, because her number was originally a T-Mobile number. My mobile number, on the other hand, was originally assigned to Verizon and the number had never been used as someone else's network number (which happens), so my mobile and my network numbers are ident...
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Whenever you have a mobile number, there's a "phone number" and a "network access" number. For native Verizon numbers, that is often the same. For ported numbers, that is never the same.
Think of your cell phone number like a mask. Your true identity to disguised beneath it. If your cell number is 123-4567, your network access number may be 345-2049.
My wife's mobile number is entirely different from her network number, because her number was originally a T-Mobile number. My mobile number, on the other hand, was originally assigned to Verizon and the number had never been used as someone else's network number (which happens), so my mobile and my network numbers are ident...
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I am not sure a switch rebuild is going to help out. I think there may be a deeper issue that has to do with the overall routing of the data. If the MDN/MIN are correct in the billing system, on the phone, and in the switch then I am not sure that is going to help. But it takes 2 mins for a good Data Coord to rebuild someone in the switch so might be worth a shot.
You might want to also check with LNP Tier 2 to make sure that the port was completed with no glitches.
Is the MDN that you ported over a 'local' area code? Is the home SID the same as the serving SID? Do you happen to know if they are running off a Lucent or Autoplex-1000 switch?
You might want to also check with LNP Tier 2 to make sure that the port was completed with no glitches.
Is the MDN that you ported over a 'local' area code? Is the home SID the same as the serving SID? Do you happen to know if they are running off a Lucent or Autoplex-1000 switch?
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