I bring to you a problem with Verizon Wireless. On December 9, 2011, my wife upgraded her cell phone. After that she had problems and had to get a replacement phone shipped out.The phone that was received was the incorrect model.They sent out a Thunderbolt. We called Verizon and they sent out the correct phone as a replacement. That was on Jan 31, 2012. In Feb , the correct phone was received. It did not come with any shipping labels to return the phone, so we called Verizon and asked for return labels. About a week later, we called again to ask for return labels. Those were received and the two phones were seperately mailed back. I discarded the tracking info after a couple of weeks, thinking it was received and it was all good. Last week ...
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