What do you all make of this?
Cingular Wireless L.L.C. and AT&T Wireless Services Inc. dominated the bottom of the charts with each carrier managing to garner the lowest score in three of the six regions, including Cingular in the Northeast, Mid-Atlantic and North Central regions, and AWS lowest ranked in the Southeast, Southwest and West regions. Cingular did manage to post an above-average score in the West region, while AWS was below average in all six regions.
Not trying to doubt JD Powers, but with Cingular being awarded #1 Network overall in CT and Western MA just recently, I find it difficult to believe. Telephia, who drives the networks, finds just the opposite as JD Power? Smells to me.
phonepimp3376 said:
Wonder when JD Powers actually did the survey. Does the article mention? Also, I have seen this type of thing where they have tested with wrong equipment. One JD Power survey was contested by a carrier because they used TDMA equipment to survey a GSM network. I am in the Northeast, and almost never have customers approach me with this problem.
Not trying to doubt JD Powers, but with Cingular being awarded #1 Network overall in CT and Western MA just recently, I find it difficult to believe. Telephia, who drives the networks, finds just the opposite as JD Power? Smells to me.
Gee, thats funny some of your posts with statistics have been from RCR Wireless News. And you have used what ...
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JD Power, to the best of my knowledge, doesn't do drive tests on the networks. Telephia, on the other hand, does. I would be more inclined to take the word of someone who has actually DRIVEN the network than someone who is basically publishing hearsay.
phonepimp3376 said:So you're saying what JD Power publishes is hearsay? That's a little difficult for me (or, I would hope anyone) to swallow outright.
Didn't say it wasn't true, just that there is more reliable comparative data that disagrees.
JD Power, to the best of my knowledge, doesn't do drive tests on the networks. Telephia, on the other hand, does. I would be more inclined to take the word of someone who has actually DRIVEN the network than someone who is basically publishing hearsay.
They get the opinions of other people. Have they DRIVEN all the networks? Nationwide? NO. So how can they make such a claim?
Telephia, who actually DRIVE TESTS all 6 national networks, consistently rates Cingular #1 GSM network in most major markets, and #1 overall network in quite a few. Just a month or so ago, Telephia ranked Cingular #1 overall in CT, Western Massachusetts, and a few other NE regions. Yet Cingular ranks near the BOTTOM according to JD Power? Makes no sense to me.
When JD Power can show me its drive tests, then maybe I'll buy it. But as far as I know it's all opinion polls, which in the end are all hearsay.
They do not want to service TDMA customers. This is very disappointing. I am currently living in central Idaho but have to travel to Neveda on business. This means I have to use TDMA on Edge Wireless- but Cingular will only support GSM- in the cities.
When I lived i...
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As for Las Vegas, most of that area is high coverage, as are most major cities in Nevada.
Also, with your GAIT phone you were able to access the entire network(analog, TDMA and GSM) as opposed to just the digital coverage.
Cingular and all other carriers will "support" the analog standard until approx 2008 (FCC regulations) but aren't required to offer new phones that incorporate it.
Hope that helps some, didn't mean to get in the middle of or create an argument. 😁
Our main network is all GSM. We maintain some analog and TDMA, but it is mostly for GAIT and prepaid. It is hardly used, and is not the network we advertise. The network you see us advertising is our ALL GSM network.
GAIT is a specialty plan, and uses all thre \e types of towers we own. These are being turned back as GSM network size increases. GAIT also requires special handsets.
SO that network, and the GSM network are two separate entities. Get it now? When a customer has a GSM handset (all but two that we sell are GSM only) They cannot access the GAIT network. So what the majority of our customers buy is ALL DIGITAL. GAIT is no longer sold i most...
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Cingular is squeezing out TDMA by refusing to sale TDMA phones to new customers, but this clearly does not mean that TDMA is not out there.
GAIT phones are indeed the exception to the rule, one I like a great deal.
Is it possible that the statistics and data you are looking at is based on metropolitan data? TDMA users in rural America are not a new market and are most definitely a force to be reckoned with when it comes to continuing to provide TDMA services.
TDMA customers are not a new market where nothing exist yet. G...
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Nice backpedaling. Want me to go look up the many posts you made stating this and link them?
GAIT is a separate network, and requires special handsets to be used. We sell all digital service, unlike VZW. We do however have a separate plan which includes TDMA/AMPS for those who want it. So when I say that we have no analog, I speak the truth for the majority of our customers, as GAIT is an insignificant number of our sales available in very few places, where VZW uses analog roaming in almost ALL plans.
Our coverage is damn near as large as your digital and analog COMBINED, folks. And will EXCEED your coverage once ATTWS is closed on.
you have coverage in 97 of the top 100 markets. We will be in all 100. See where your logic fails? If you have digital coverage where people make calls, you don't NEED analog.
I have yet to have a customer that was in need of signal that didn't get it. I always find out where my customers travel. If they NEED GAIT, they GET GAIT. If they don't, they go GSM. Why is this difficult for you?
VZW may not have the coverage in the top 100 markets like Cingular will have once the merger is completed, but neither do you right now, that is still down the road yet. You still have that merger to complete, an...
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Why segregate? Remember our philosophy: Fits you best. For people who don't need analog roaming, why should they pay extra for it? Ever notice the difference between our GSM Nation pricing and VZW's pricing on their NAtion products with analog? That's because it is more expensive to roam on analog, so the pricing has to be adjusted to reflect that. By offering an all digital product to people who need just digital, and could care less about the signal in BFE, we can keep costs down for the customer. If we have someone who needs coverage in BFE, then we supply that as well, and t...
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I was using the maps as a example.
No, analog roaming is NOT the cause of higher pricing. Higher pricing is based upon alot of factors not just a single factor for a small area of our coverage. You make it sound like VZW analog roaming is all over the place. Sorry to tell you this, but there are very few areas of it, and those are mostly in desert areas or out in extended BFE because I used to live in BFE and even there we had VZW digital signal. My point is that Cingular breaks it up into 2 different pricing structures while we classify it all in 1, somethi...
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I never said we 'bundle everything into one' I said everything works everywhere, something VZW cannot claim, because most digital features don't work on analog. A great deal of VZW's coverage in New England is analog as well, not just desert and BFE. A great deal of Maine and Vermont are pretty much all analog, for example.
Since 1968, J.D. Power and Associates has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. We do not rely on "expert opinion." Our product and service rankings in no way reflect the opinions or preferences of the firm, and we do not review, judge or test products and services ourselves.
visit jdpower.com to confirm that quote.
They test nothing. They bug people at malls. I seriously doubt they have a subscriber list to call actual customers. So, all they do is ask the general public about THEIR opinion on t...
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OH YEAH, and those triplets....GOD they get on my nerves!!!!!!!!!!!!
😈
phonepimp3376 said:...
JD Power takes surveys...they actually TEST nothing that I'm aware of.
They get the opinions of other people. Have they DRIVEN all the networks? Nationwide? NO. So how can they make such a claim?
Telephia, who actually DRIVE TESTS all 6 national networks, consistently rates Cingular #1 GSM network in most major markets, and #1 overall network in quite a few. Just a month or so ago, Telephia ranked Cingular #1 overall in CT, Western Massachusetts, and a few other NE regions. Yet Cingular ranks near the BOTTOM according to JD Power? Makes no sense to me.
When JD Power can show me its drive tests, then maybe I'll buy it. But as far as I know it's all opinion polls, which in the end are all hearsa
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lilgabe1 said:
So it's hearsay if JD powers publishes the opinions of subcribers, but Biblical prophecy when you state the opinions of the people you deal with?
🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣
phonepimp3376 said:And I'm not trying to doubt the quality of Cingular's network. But you'd figure that JD (being the preeminent comp...
Wonder when JD Powers actually did the survey. Does the article mention? Also, I have seen this type of thing where they have tested with wrong equipment. One JD Power survey was contested by a carrier because they used TDMA equipment to survey a GSM network. I am in the Northeast, and almost never have customers approach me with this problem.
Not trying to doubt JD Powers, but with Cingular being awarded #1 Network overall in CT and Western MA just recently, I find it difficult to believe. Telephia, who drives the networks, finds just the opposite as JD Power? Smells to me.
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Let's do the math here:
100 million total, 21700 surveyed = 0.0217%
What a huge number! :sarcasm:
This is what you are basing your claims on. But realize that the American public has NO IDEA how many people were surveyed, or how large the total pool could be.
So to make the same point I have been making all along... JD Power rewards on opinion, and uses ridiculously small groups to do so. This is not empirical data. WHy not do a survey that reflects at LEAST 10%? That would ...
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Let's do the math here:
100 million total, 21700 surveyed = 0.0217%
What a huge number! :sarcasm:
This is what you are basing your claims on. But realize that the American public has NO IDEA how many people were surveyed, or how large the total pool could be.
So to make the same point I have been making all along... JD Power rewards on opinion, and uses ridiculously small groups to do so. This is not empirical data. WHy not do a survey that reflects at LEAST 10%? That would be much more believable.
in stats you only need to have a small portion of the total data (a "sample" as it were) to fairly accurately guage the effectiveness of a statistical problem:
The margin of error in a sample = 1 div ...
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Note that sample size does not effect margin of error.
I meant the whole population, meaning it could have been 21700 out of 2 billion people (or 21701)and the result would have been the same.
No company's coverage/services are perfect, I just know my phone has worked everywhere I have gone with it(Moto V400). I have gone from Hong Kong to the Bahamas, California to New York and from Pennsylvania to Florida. I have never had a problem. Was the service perfect, no but I could always make/recieve calls, my internet work...so I have no complaints. The most I have had to do was powercycle my phone in some areas but that took care of the problem.
Static and Initial Connections are the Problems
Most Often Reported by Cell Phone Users
FOR IMMEDIATE RELEASE: August 19, 2004
WESTLAKE VILLAGE, Calif.—Based on the typical wireless user calling patterns, the two problem
areas impacting overall call quality experience the most are static and interference and initial
connections, according to the J.D. Power and Associates 2004 Wireless Call Quality Performance
Study SM released today.
The study provides a detailed account of problems customers experience with their wireless calls
across a number of dimensions. The study employs a call quality index based on seven customer-reported
problem areas that impact overall carrier performance. These...
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If you keep on telling yourself that ATTWS and Cingular are great enough times to yourself, you may end up believing it.
Facts are facts, accept it and get over yourself.
GSM is NOT that good, TDMA was better, I do NOT have the time to wait for GSM to improve, time is money. The time is now, not 2 years from now.
Customer satisfaction surveys use subjective data, and aren't a reliable means of measuring something like network quality where objective means exist for measuring performance.
Customer X hates his service with Company A because 1 year ago last Thursday he got a dropped call and never had one since. That's unacceptable to him and rates call quality as 1. Customer Y loves his service with Company B. He has 10 dropped calls a day, but that doesn't matter to him. He rates call quality as 5.
Objective data are things that can be measured with an instrument of some sort, with a set method of obtaining the results which should be made available on request to verify accuracy of the methods used....
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