The real question is why was she speaking to a supervisor in the first place... Was the tone of the rep that answered the call not to the liking? Was the representative before them incompetant and not resolve the issue? Were they simply denied the credit they did not deserve? Too many people think they are going to recieve special treatment by supervisors.

i know i have been harsh on TMOB's customer service skills in the past but to be fair in the real world you cannot expect people knowing their job is up in the air to focus on the task at hand properly i have been in that jam before and it is no fun it will bring an entire office down fast and everybody needs a paycheck

I don't know if this is a response to what I had said. My point is, regardless of circumstance I hate for people to ask for my supervisor. I will fight tooth and nail for a customer and I'm damn good at what I do. I realize things get frustrating but that is no need to yell and cus at people over the phone. I don't walk into a subway and immediately demand a manager make my sub, why would you do that to me. I don't work for tmo but I'm still curious what warranted a supervisor.

customers usually ask for supervisors when they cant get what they want from the rep.. I guess, the only reasonable excuse for customers to demand for supervisors is if they were not treated properly by the rep..(csutomer mistreat can cause a representative to lose his/her job.. so i doubt it if theyll do that to a customer) 😡

I think that all are correct , it's on all of our minds, i know that when im out in the butt hut someone is talking about it in a corner some where. we all have alot on our minds. we have so much riding on this acquisition, salary benefits and the benefits of the ones that are on your policy. and let alone we pay nothign for our phones. i personally try to put it on the back burner. people being upset is how this industry IS, we reward bad behavior if you kick and scream and hold your breath until customer loyalty gets on the phone, for the most part your going to get what you want.... here is the absolute truth. we are divided in to communities ran by a manager they are divided in to pods ran by a coach. this is known no big deal right...
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The most secure jobs in a merger is the call center and sales staff (with the new at&t, formerly Cingular at least). Next is Network Ops. When Cingular bought failing AT&T and called it a merger, everyone was offered a new spot in the new at&t. About 87% of employees remained. The others moved on to new jobs. Former CEO Stan Sigman was an awesome guy with great ethics. That spirit lives on in Ralph De La Vega. Cingular buying AT&T saved thousands of jobs as at&t suffered a software glitch that lasted more than three weeks and customers were leaving like the exodus from Egypt. Your jobs are safe. This is a spectrum AND Customer GROWTH transaction. Emphasis on the "and" and "growth"!

I know how that goes. I'm a supervisor for AT&T (yeah I know), and trust me, it's affected our morale as well. People tend to think that the merger only effects T-Mobile employees when in fact we're in the same boat.

If AT&T buys T-Mobile, they could very well decide that they don't need some of their call centers and swap a smaller AT&T call center for a larger T-Mobile one or anything along those lines.

As not only an AT&T supervisor but also a loyal T-Mobile customer, I've been totally against this merger from the beginning. Let our AT&T and T-Mobile reps keep their jobs and stop those greedy corporate big heads from screwing us all!