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T-Mobile Temporarily Halts Sales of Sidekicks

Oct 12, 2009, 1:50 PM by Eric M. Zeman
updated Oct 12, 2009, 9:18 AM

T-Mobile has temporarily ceased selling the Sidekick family of devices online and in some retail stores in the wake of the data service outage and end-user data loss experienced last week and over the weekend. T-Mobile has also provided an update about its Sidekick services and what it is doing for customers. "At this point, virtually all data services are operational. Also, T-Mobile voice and text services were not impacted. All impacted Sidekick users will receive credit for one month of Sidekick data service. We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers' personal content. We also are considering additional measures for those who have lost your content to help reinforce how valuable you are as a T-Mobile customer."

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Comments

This forum is closed.

This forum is closed.

Azeron

Oct 12, 2009, 7:51 AM

Class Action

This IS America after all. I can hear the lawyers sniffing around already.

membari

Looking at the scope of what happened, it's probably going to be a nice sized class action suit as well.

...

ecycled

Only one that makes money is the lawyers.

...

justfinethanku

Oct 12, 2009, 3:06 PM

Eliminate danger... enter Android

Picture with me, if you will....

The Sidekick LX 09 with a touch screen and the Android operating system.....

iPhone killer? EVERYTHING killer?

kiptonia

justfinethanku said:
Picture with me, if you will....

The Sidekick LX 09 with a touch screen and the Android operating system.....

iPhone killer? EVERYTHING killer?

Yeah, not so much.

...

Ghosthendrikson

justfinethanku said:
Picture with me, if you will....

The Sidekick LX 09 with a touch screen and the Android operating system.....

iPhone killer? EVERYTHING killer?

It might indeed be a great phone, but it wo...
(continues)

Slammer

Oct 12, 2009, 1:07 PM

Hitachi?

I don't think there would be too many individuals of corporate or business levels that would have lost Important classified documents as the sidekick is not a mainstream device for these applications. However, It is what is is and Attorneys will sink their teeth into this one.

Hitachi was hired out to perform this upgrade, Depending on the contract, I would think there would be a fair amount of liabilty here on Hitachi. Microsoft is definitely responsible for backing up their own info, but Hitachi should have informed Microsoft and never started the upgrade before instructing Microsoft to perform the backup before engaging in the work. It is the responsibilty of both parties involved, to insure without reasonable doubt, that all importan...
(continues)

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