Motorola
Buy Beware Motorola's so called warranty
I purchased an unlocked Motorola 878, which broke three weeks after the purchase. I sent the phone to the Motorola Texas repair center. First they lost the phone then they returned it unrepaired. I have been given several different excuses for Motorola's failure to repair, which includes the following:
(1) The phone was not manufactured in the USA (however, none of the phones are).
(2) The repair is too costly.
(3) The phone was discontinued.
(4) The repair center does not have the parts
(5) Just buy another phone.
To date, Motorola has refused to honor its one year warranty. They have not repaired the phone, replaced the phone or resolved the situtation. During my last call to Motorola, a supervisor just hung up.
IF YOUR CONSIDER...
(continues)
(1) The phone was not manufactured in the USA (however, none of the phones are).
(2) The repair is too costly.
(3) The phone was discontinued.
(4) The repair center does not have the parts
(5) Just buy another phone.
To date, Motorola has refused to honor its one year warranty. They have not repaired the phone, replaced the phone or resolved the situtation. During my last call to Motorola, a supervisor just hung up.
IF YOUR CONSIDER...
(continues)
...
That's pretty ****ty. I'd keep on 'em, if I were u. Threaten publicity, whatever.
...
It could also have something to do with the fact that this is an overseas phone that he is trying to get repaired in their US repair facility. Maybe Motorolas US repair facilities don't repair overseas phones. Can't say for sure, but maybe they have a repair center abroad that repairs phones released in those markets?
...
Did you purchase the phone from a US carrier with activation or through a third party? No company will provide warranties on equipment not purchased through specific guidelines.
...
