Motorola Q Global / Q9h

Every time I attempt to use my Q9 as a tethered modem, my cpu tells me there has been a hardware failure in the modem. My device manager recognizes it properly as a modem, and it is present in my modem list, but to this day I have not been able to determine how to fix the problem. I have tried resets, task manager, usb profile, etc.

Does anyone know the solution to this problem? If there is a thread on this already, can I be given it's URL? I don't feel like digging.