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Sprint can't activate sanyo 5500 or give cost of plan.

matthewjwirth

Dec 11, 2003, 10:48 AM
I went to two sprint stores and called customer
service yesterday trying to find out how much the 2000 minute share a phone plan that includes free minutes starting after 7:00, free
sprint to sprint calls, with vision and readylink on both phones. Each place told me a differnt amount, but they were not sure and told me I would find out after signing a two year contract but I must wait a month to see what the charges will be on my bill. What kind of company operates like this?

I spent over two hours at a sprint store and the sales rep could not find out the price of the service or even activate the account after
calling his manager, two other stores and corporate headquarters. WOW!!!

In conclusion...Sprint service STINKS!!!!
If ...
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joshrivers

Dec 11, 2003, 11:47 AM
The 2000 minute plan is $100.00/month. The 2nd line is free and shares minutes with the 1st line. The primary line will get the Ready Link for free every month with any plan $100.00 and above. The 2nd line will get the first 2 months of ready link free and after that it will be an extra $15.00/month. Free night and weekend minutes after 7 P.M. is $5.00 extra/month for all lines for customers with a 2 year contract. I am not exactly sure how much vision will cost if any for that 2nd line my 2nd line has free vision (I believe the 2nd lines still get free vision with the $100.00 plan so therefore it would only be $15.00/month for ready link after the 2 month grace period). Unlimited PCS-PCS is only available for free with a plan equal to...
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wunautica

Dec 12, 2003, 2:12 AM
joshrivers said:
The 2000 minute plan is $100.00/month. The 2nd line is free and shares minutes with the 1st line. The primary line will get the Ready Link for free every month with any plan $100.00 and above. The 2nd line will get the first 2 months of ready link free and after that it will be an extra $15.00/month. Free night and weekend minutes after 7 P.M. is $5.00 extra/month for all lines for customers with a 2 year contract. I am not exactly sure how much vision will cost if any for that 2nd line my 2nd line has free vision (I believe the 2nd lines still get free vision with the $100.00 plan so therefore it would only be $15.00/month for ready link after the 2 month grace period). Unlimited PCS-PCS is only av
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wunautica

Dec 12, 2003, 2:49 AM
I got to make a correction, add-a-phone is FREE for 2nd line of service for plans w/ 2000 mins or more, which starts at $100. So this is still good then. This is the only correction I need to make. I have also heard that SMS won't cost extra either, it will be FREE if you unlimited web. I can't wait until this rows out approx 1 week from now. Mid DECEMBER is the due date =)
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sorka

Dec 12, 2003, 6:25 AM
I'm in the same boat as far as not being able to get cost information.

So far, I've called sprint 3 times, visited best buy and costco. That makes 5 different reps I've talked with. I've gotten different and conflicting answers for almost everything on:

50% roaming rule and how it works.
What actually constitutes roaming. Some say there are no roaming fees in my home area period, others say 50% rule on usage, others say 50% rule on plan minutes, others say roaming always costs but you can buy 50 expaneded cocverage minutes for $5.
Cost of additional line(some say free, some say free for only 3 months).
Cost of readylink
Availability of readylink. Some say it won't be availble in my area ever, others say soon, and yet others say no...
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sorka

Dec 12, 2003, 6:27 AM
Oh, and does anyone know of the credit check they do is public? They said that it doesn't show as a public inquiry, but I don't think I believe them. Verizon did a credit check on me years ago and it was a hidden non-public inquiry that only I could see on my credit report. Does anyone know if this is the same with sprint?
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wunautica

Dec 13, 2003, 6:58 PM
wunautica said:
I got to make a correction, add-a-phone is FREE for 2nd line of service for plans w/ 2000 mins or more, which starts at $100. So this is still good then. This is the only correction I need to make. I have also heard that SMS won't cost extra either, it will be FREE if you unlimited web. I can't wait until this rows out approx 1 week from now. Mid DECEMBER is the due date =)


I got to make yet another correction. I think I made this point on other posts already, but just in case someone is reading this for the first time. Ready Link is free on plans over 100 bux. Vision is free for plans over 100 bux. I don't know if you get free vision on the 2nd line though, you need to ck. I thin...
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joshrivers

Dec 12, 2003, 6:30 AM
Well, I know all of this because the plan that I stated is the EXACT plan that I am on right now. I don't get charged any extra for ready link as I use the primary line, the only extra charge on my line will be $5.00/month for video mail. My 2nd line is has unlimited free vision and everything, That might have changed. One thing I aggree with you on is stay away from Sprint Customer Service. Half the time they don't know what the hell they are talking about and the other half they are just guessing.
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matthewjwirth

Dec 12, 2003, 2:48 PM
Let's all face it. Nobody knows what the hell the charges will be until after your two months of free service with readylink, vision, etc. are expired. There are going to be alot of pissed off people.

I bought two 5500 phones yesterday at Best Buy.
I told the sprint rep about all the problems I was having with lack of pricing knowledge. He took my info and said it would take an hour. Two hours later he called me while I was having dinner next door. He said to come over the phones were ready for activation.

Here is the scoop:
2000 minute plan, two phones, no activation fees (used wifes old account), pcs to pcs free, free minutes after 7:00, with vision and ready link on both phones for $105 a month. In addition, he gave me $18...
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wunautica

Dec 12, 2003, 7:24 PM
What a good deal, I just wanted to let you know that VISION is free for plans over $100. After your 2 mths, the second line will cost you another $5 due to it having VISION. If not, it is going to be free of charge because Add-A-Phone is free for plans over $100 also. You signed up for 2 years, so that is why you have free pcs to pcs and/or 7pms. One has to go though, because from what I know, you are only allow one of these feature if you sign up for 2 years. Either one of these features can be added one for an extra $5. ReadyLink is free also on the first line of a shared planed over $100. I might be wrong at some points, but my plans gets free vision, pcs2pcs, readylink on both of my shared lines. So basically, it pays to get the ...
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