Samsung SCH-A790 / SCH-A795 / IP-A790
Why guys.
Questions: Why do any of you NEED a global phone? Do you guys travel overseas like every weekend or is it just a primival URGE for the latest technology? I mean, I understand it's a cool phone and everything, but why try to get one so soon? Got a pressing trip to Italy in the next few weeks where you absolutly HAVE to be able to be reached at your VZW number? Do any of you even know the long distance rates overseas? Why not wait for the launch to get one instead of putting your friend at Verzion in jepoardy of losing his job for selling you one before the 7th?
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VZWCustServ: I appreciate your information. There is no question in my mind that the VZW service and support are quite good. Just a few points, however.
1. I don't for a moment think VZW is "beta testing" this phone with their business customers. I believe the most likely explanation is the real explanation, and that is they are treating their business customers better than their regular customers. I suspect the phone is in short supply, and instead of waiting for stocks to be at the level they need to be to offer it to regular joes, they elected to release the phone to a select few, choosing their business customers. They can't be so naive to believe many of their other customers won't find out about this phone (half the CSR's ref...
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1. I don't for a moment think VZW is "beta testing" this phone with their business customers. I believe the most likely explanation is the real explanation, and that is they are treating their business customers better than their regular customers. I suspect the phone is in short supply, and instead of waiting for stocks to be at the level they need to be to offer it to regular joes, they elected to release the phone to a select few, choosing their business customers. They can't be so naive to believe many of their other customers won't find out about this phone (half the CSR's ref...
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herkdrvr said:
The bottom line is simple: This sales policy is a slap in the face to regular customers who EITHER need or want this phone. Hey, its VZW's decision and I made my opinion known via a letter to customer service (address on the VZW web site). VZW has great service and great support and they made a crummy decision that makes some of their customers feel less than important.
Not a slap in the face to our customers, heck, I'm one of our customers, and I don't mind having to wait a few months. Like I said before, the infrastructure and supply isn't available to offer this phone as a customer release. It was offered to 50 or so companies a few months early. I don't agree with that descision ...
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