Motorola RAZR V3
RAZR/Cingular/Text messages.....Please Help...Any Ideas?
So I used to be on AT&T with a TDMA nokia phone. I was extremely hesitant to move to cingular but my phone was 2 years old and on its way out the door. In order to upgrade my phone I forced to switched to cingulars GSM service. Not happy but ok fine. So I get the Razr and switch my service over only to find out that receiving text messages is no longer included.
Here is the major problem. I get about 10,000 text messages a month sent to phone for work purposes. They are sent as emails from exchange to a distribution which my phone is one of the members. I never ever send text messages. I have gone through 4 different Cingular cust svc reps all giving me different information. Finally I got a tech person. The emails wont come through when...
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Here is the major problem. I get about 10,000 text messages a month sent to phone for work purposes. They are sent as emails from exchange to a distribution which my phone is one of the members. I never ever send text messages. I have gone through 4 different Cingular cust svc reps all giving me different information. Finally I got a tech person. The emails wont come through when...
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Send an email to the office of the president at Cingular (stan.sigman@cingular.com). State your case and let them address it (They usually call you back within a day)...
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Wow...watch your back on that one if you work for cingular...that's one of those little known secrets that no one outside of The Company is supposed to know. The fact of the matter is that Cingular doesn't have an unlimited text package available at all unless you get a Blackberry enabled device, which would then give you blackberry support. They did have "Text Messaging" available with the old plans from like five years ago with TDMA phones, but it's not compatible with GSM. Even if this did go to the OOP, I highly doubt they'll completely create a new feature for you. I would also reccomend a smart phone...OOP might be able to get you one for free...raise as much hell as you can.
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RX240, I don't see why contacting the OOP would be a deep dark secret. I've done that routinely with companies when I reach an impasse of sufficient magnitude.
BDYSLM, I'd like to suggest rather than raising hell, you try a little softer approach. No one reacts well to be being screamed at; executives won't tolerate it.
Also, you're not going to like this, but your problem seems to stem more from the switch you are electing to make from TDMA to GSM to upgrade your equipment, not from the switch frm AT&T to Cingular. GSM is more profitable, and therefore services that used to be available on TDMA are being phased out. Even if the merger hadn't occurred, you would have eventually had the same problem.
Your situation seems fairly uniqu...
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BDYSLM, I'd like to suggest rather than raising hell, you try a little softer approach. No one reacts well to be being screamed at; executives won't tolerate it.
Also, you're not going to like this, but your problem seems to stem more from the switch you are electing to make from TDMA to GSM to upgrade your equipment, not from the switch frm AT&T to Cingular. GSM is more profitable, and therefore services that used to be available on TDMA are being phased out. Even if the merger hadn't occurred, you would have eventually had the same problem.
Your situation seems fairly uniqu...
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I guess I was referring to the fact that it greatly upsets the powers that be if you skip the "chain of command" that exists.
You're quite right, it is a tdma to gsm issue. I don't know where you reside in cingular, but the "text messaging" feature I alluded to was the feature description for the original text feature from when cingular became "Cingular". It was prior to when data features like text was seen as profitable, so it allowed sending and receiving unlimited. Of course, this was all tdma.
In my line of work, raising the appropriate amount of hell can get you rather far, if not talking to higher up people. Keep in mind that tier I csr's jobs is to take care of someone's problem without having to escalate a call. Just reme...
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You're quite right, it is a tdma to gsm issue. I don't know where you reside in cingular, but the "text messaging" feature I alluded to was the feature description for the original text feature from when cingular became "Cingular". It was prior to when data features like text was seen as profitable, so it allowed sending and receiving unlimited. Of course, this was all tdma.
In my line of work, raising the appropriate amount of hell can get you rather far, if not talking to higher up people. Keep in mind that tier I csr's jobs is to take care of someone's problem without having to escalate a call. Just reme...
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doesn't sound like you were forced to do anything. You said you needed a new phone, and you DECIDED to get a new phone with cingular. You could have gone anywhere. I love when people on these forums say forced. you figure it out crybaby.
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Chris, I work for Cingualr customer service i know that half the people you talk to have no clue about anything especially cell phones and e-mail with them unfortunately we dont have a text unlimited package and we will not be offering one anytime soon your best bet would be to cancel your service.
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