Motorola V551 / V330 / V547 / V555 / V557

its the newest one R472_G_08.18.16R. it also seems to have fixed the white screen problem i was having with my old one. thats the reason i exchanged mine. i couldnt stand the damn problem.

ripley, did they mail you the new phone and have you send your old one back? can you tell a big difference with the edge connection?

yeah i did the exchange by mail process but to me it was worth it. in my opinion i really do notice the EDGE being noticeably faster.

I upgraded to a Motorola V551 from the V400..
received my new phone last week 3-15-05...
it has the old software in it. I spent most
of my morning this morning on the phone with
Cingular trying to explain to them that when
I purchase a new phone I would like to get the
latest software in it. They said they didn't
know what I was talking about...there was only
one V551, and no new software. Any suggestions
as to how I can get a phone with the new
software in it? They even got Motorola on
the phone and they too said there was no
other software for this phone. Any suggestions?

man that sucks. have you experienced any problems with it yet?

You know, actually I am not totally ecstatic with this phone...I've experience less service
and more dropped calls than I had with my V400.
The V400 worked wonderful when it worked,
unfortuneately I had to have it replaced 3 times because it would just stop receiving any
reception at all. I would really love to figure out a way to upgrade to the new
software in this phone, and see if that makes
it better.

I just called yesterday and the new phone is on the way! The phone tech at Cingular admitted that the white screen was a known problem with the version of software on my phone. New one should be here Thursday.

hey skonie did can you explain to me what you did to recieve your phone? did you contact cingular and they sent you a new phone? or did you contact moto and they sent you a new phone? did you have to send your phone in? ☹️

Will Cingular still replace the Motorola V551 through thier warranty exchange department if it is over 1 year. Or if you didn't purchase the phone from them?

Hi
I am in Canada and got the phone 3 days ago from Rogers. Can you tell me how to check the software version on the phone?
many thanks

When you have a problem with your phone you should probably actually tell people what software you have. If you have R47_G_08.17.0FR_01 you don't need an upgrade. If you don't, then you can contact Motorola and they'll swap you out a phone with the new software.

How do you or where do u find out or look on my phone to see what software version I have?

Dial *#9999#

The sad thing about this whole software upgrade thing is that Motorola is well aware of it (not the phone center, but if you push the guys you get via email, they'll tell you), but Cingular is clueless. And while most carriers can push new s/w to their phones, Cingular is not able (or willing?) to do so. Cingular just sells phones and that's all they care about. I guess if you get enough replacements from them, you'll eventually get one with the right s/w version. Motorola is willing to update your phone, but you have to send it in, and that takes 14 days (and you are without cell service ☹️ )

I was told by cingular that motorola doesn't and that they refer all calls to the persons service provider.

They said that to me. But then the warrenty dept. Said call customer service and ask them about the new software. I just love how a company that sales comunication services can't comunicate with others in the company or you can't just call one number. You have to call a host of numbers for each little issue.

we all have the wrong software and the batt. the edge and newest software is 472-G-08.18.16R WE ALL NEED TO CALL CINGULAR

Before you get all crazy, perhaps you should realize who supplies the phone and software. I don't think Cingular is a phone manufacturer.

Motorola does upgrade swapouts. You'll recieve a refurb with the latest software if your software is in fact out of date.

Don't go about blaming your carrier for a phone's defects. Just because they give you a $150 discount on it doesn't mean they're responsible for it.

exactly - good answer blinkman....

and don't forget when you swap, all your downloaded content is gone. So, think about that before swapping for a trivial issue (if one really exists).

Nah..just means that it won't be able to accept other carrier's SIM cards if you bought your phone unlocked or had it unlocked by a third party. It will now require the AT&T SIM (only) if you use the BLUE pack and a Cingular SIM (only) if you use the Cingular orange pack

how do i get this software ver on my phone

It requires software and hardware that I don't know if you have. I would begin by reading posts at howardforums.com as well as looking at motomodder.net

ARE WE TALKING ABOUT THE HARDWARE WITH THE USB CABLE,ALSO DO THE VIDEO SHOW BETTER AND BRIGHTER

So with a bluetooth adapter, how would you get this to your phone? The software isn't recognized by my computer so I'm guessing I need to download something...Thanks!

You can't load software onto a phone using bluetooth..the phone is suspended during an upgrade...and that would kill the link. You have to have a cable.

Other needed software:

PST
MutiFlash/Flex
MPT for reuploading phonebook,ringers,etc.

Does the flash wipe out your sim card too? Just wondering for the mention of MPT for backing up phonebook.

I don't remember if it wiped out my sim card or not (probably not), but the sim only stores phone numbers, not email addresses, pics, or videos. not to mention games, ringtones, skins, etc. I use MPT and P2KMan to restore those files and my phonebook.

Are you saying that you can back up a game by using MPT? If so, how? If not, do you have to pay to get it back on your phone if your phone is replaced?

You can backup your games but probably not with MPT. Look into other programs such at P2KMan, etc. You can use a program called Midway to install the games back to your phone. It's not particularly easy or intuitive but there are websites that will help. google it.

When I use MultiFlash/Flex, i get the message "FLASH failed! Cannot access the Motorola Interface!" does anyone know what this means?? Other than that everything seems to work. How can I fix it??

wrath said:
Not sure why you are saying this is the newsest software version. I have R472_G_08.18.40R

I also just had my software upgraded to that version also, after having the version that was previously posted for months. I am very happy with it too, as I use the internet and have noticed quite a difference in the way messeges load, with the BLUE E icon. 😁