LG V VX-9800

Hi everyone, I have the lg 9800 well im trying to help my friend its her husbands phone, ne ways we are unable to download any ringtone packages, like ringster or modtones, any one we try to download it says login failed and we will not be charged for the application error (1029) I have been on the phone with verizon and to the store they did a software flash on the phone , took the battery out, did prl update and nothing works, can anyone help me please?