Motorola Q
shuts off by itself
i had the Q for about a month and so far the phone has shut off by itself three times,twice yesterday. anybody know how to remedy the problem. verizon wont let me insure it because i received it as a gift. i can t have the phone shutting off on me as i have a pregnant wife and small child at home. if any body knows a remedy please let me know. thanks
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The device is covered by motorola warranty for 1 year against defects. as long as your phone was bought new it shouldnt matter if its a gift. you dont need insurance unless the phone is damaged or lost. I highly recommend insurance but I understand your situation.
Take the phone to a Corporate Verizon-owned retail store. Use the store locator at www.verizonwireless.com if you need to find one. The technician should swap any warranted product for you if its in stock. Otherwise, call customer service and they will direct you to WDTS (tech support) who will swap it out fr you via fedex End day air shipping.
you say it shuts ff by itself. The Q is known for not having great battery life. Are you certain its not just powering off? like ...
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Take the phone to a Corporate Verizon-owned retail store. Use the store locator at www.verizonwireless.com if you need to find one. The technician should swap any warranted product for you if its in stock. Otherwise, call customer service and they will direct you to WDTS (tech support) who will swap it out fr you via fedex End day air shipping.
you say it shuts ff by itself. The Q is known for not having great battery life. Are you certain its not just powering off? like ...
(continues)
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thanks for the info. i had a extended battery fully charged and it still shut off. doesnt matter i went back to my old cell phone earlier today.
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Thats a shame. I love my Q. Im typing this message directly on it right now. If that thing was within a year they.ll swap it right now over the phone. Otherwise, someone needs to get their money back on it, if possible. keep us posted!
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I have had the Q since the first day it came out. I've seen just about every bug its had and have been through about 7 phones. The most recent problem I had was it shutting itself off every so often which drove me up a wall. Motorola released a software update for the Q about a week or two ago. I am happy to say that my phone is running the best it ever has. I installed the update about a week ago and haven't had one single glitch. Here's the link for the update....just make sure you back-up everything on your phone before you do the update. You will lose everything including contacts and any third party software. www.motorola.com/support/q I have had many Motorola phones over the years and one thing I've noticed with them is that theres alw...
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Hey, can you confirm which version of the software update you installed? I have the black q and have had it power off a couple of times and want to make sure I don't spend time installing a software I already have. Thanks.
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