LG VX-8500 Chocolate

Hi, I just bought an lg chocolate 8500 and im using pay and talk..well when i go to wireless web it tries to connect then saiys connection failed..does anyone know how to fix that??also, i understand that i have voice mail and all them goodies with pay and talk and i cannot setup my voice mail. when i dial 1 then my number it says my call cannot be completed as dialed...also, the number it calls is not my number that i received from telus, its completely different...does anyone know how to fix any of these problems or do i have to call *611? Thanks.