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FCC Wants Small Carriers, OTT Text Apps to Offer Text-to-911

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Jan 30, 2014, 1:44 PM by Eric M. Zeman
updated Jan 30, 2014, 1:52 PM

The Federal Communications Commission today indicated that it wants more industry players to participate in on-going efforts to enable text-to-911 services. The four largest carriers have already committed to offering such services by May 15 of this year, but the FCC believes this is not enough. It is requesting that the country's smaller, regional carriers get involved in order to fill in the gaps where AT&T, Sprint, T-Mobile, and Verizon don't offer service. Further, the FCC wants companies that provide over-the-top (OTT) messaging services, such as WhatsApp or Skype, to enable text-to-911 within their applications. To wit, the FCC issued a Notice of Proposed Rulemaking that would force OTT services to enable text-to-911 by the end of the year. The FCC is accepting comments on the idea and will make a final determination later this year. One of the core components is the ability to send a bounce-back message to senders in areas where 911 can't receive text messages. The FCC feels this is an essential service and keeps in step with how consumers prefer to communicate.

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