Question on Sprint service stability / PRL updates
Long story short... I switched from Verizon to spring about 7 months ago. I bought the Sanyo RL-7300. A co-worker of mine had the phone and I loved it so much (style, ruggedness, features) that I went to a Sprint store several days later to get one for myself. Everything was fine, service very good, few dropped calls, etc. Less than a month into the contract, I decided to get add the "America" plan (free roaming as long as you use less than 1/2 of your total airtime minutes in a month) being that I live out of the mainstream and wanted the flexibility of knowing that I can make a call whenever or wherever and not have a problem. So I called *2 and talked with a representative who set me up with the America add-on. She then directed me ...
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the problem you are seeing is typical of a sanyo going defective.
your phone showes good service but you drop a call signal faided and it does connecting redialing. things that also show up are low battery life.
what is really happening in the phone is the rf has dropped in the phone. the network is still broad casting good signal that is why your phone is showing three bars but your phone is not sending out proper signal. it is like your phone is looseing it's voice. as a result your phone is working extra hard to maintian copntact with the network that is why your battery life is horrid.
this is what happeneds with the sanyo models 8100, 8200, 7300, 2500 , 4500, and 7400 reach the end of there lives. the problem is that they wil...
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your phone showes good service but you drop a call signal faided and it does connecting redialing. things that also show up are low battery life.
what is really happening in the phone is the rf has dropped in the phone. the network is still broad casting good signal that is why your phone is showing three bars but your phone is not sending out proper signal. it is like your phone is looseing it's voice. as a result your phone is working extra hard to maintian copntact with the network that is why your battery life is horrid.
this is what happeneds with the sanyo models 8100, 8200, 7300, 2500 , 4500, and 7400 reach the end of there lives. the problem is that they wil...
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Very interesting indeed. Thanks so much for the response and feedback! Hmmm... well this is kind of besides the point since I sold the phone, but what if I had complained to the Sprint rep... how would I actually PROVE that the headset was defective?... especially if it passes the 'hp' test you mention? How would you go about getting a replacement?... and I bet the replacement is a refurbished not new?
Anyway, I am amazed at the reply. So are we under the assumption then that all Sanyo's are defective in their own way? If I plunk down $200 and switch to Sprint and get a MM7400, what are my chances of having problems down the line? Just curious, that's all. Thanks again for your help! :-)
Anyway, I am amazed at the reply. So are we under the assumption then that all Sanyo's are defective in their own way? If I plunk down $200 and switch to Sprint and get a MM7400, what are my chances of having problems down the line? Just curious, that's all. Thanks again for your help! :-)
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how would you actually prove the handset is defective? there is a few ways to do it although i will admit this is one of those things where it is hard to. the best thing, go to the bussiest sprint store in the bussiest part of town at exactly 5pm on a monday or a friday. this is the most common time you will have your issue and it is fairly likely a few test calls and they should be able to reproduce the effect in the store. that is the easiest.
the harder way does take quite a few steps. step one every time you drop a call always dial
*2 as soon as possable and when you get the voice prompt say "dropped calls" and this will do three things. 1st thing credit you back for the dropped call. second thing, makes a log in your actual acco...
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the harder way does take quite a few steps. step one every time you drop a call always dial
*2 as soon as possable and when you get the voice prompt say "dropped calls" and this will do three things. 1st thing credit you back for the dropped call. second thing, makes a log in your actual acco...
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Thanks again for the reply. So for $5 a month, what constitutes mechanical failure? I'm amazed that the industry average is 18 months for a phone to go defective. How do you explain that? What explains why a phone eventually loses it's RF power? Also is this something so simple as getting a new battery (1000mah), or even getting the extended battery (1600mah) for even greater power? I'm curious, thanks. Most users report unbelievable reception on the 7400 and I am curious to try it out. It would be great having a Sanyo phone again. But really I want to protect my investment and don't want to go through all the hassles.
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the mechanical failer i will admit can be a a subjective thing. it covers normal ware and tear. so say for example you have nicks and scratches after 2 years of use that can be normal ware and tear. so if your screen coes out mike quits working speaker quits working key pad all sorts of things along those lines.
yes the industry average is 18 months but of course that is the industry average. that means all manufactureres like sony ericson, semins and kyocera. which typically last a little over a year mixed in with samsung and sanyo which i would say 2-3 years is a good average for those phones.
the biggest cause of this is the way the phones are made. they have less then an once of mettal in them for the most part they are plastic. ...
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yes the industry average is 18 months but of course that is the industry average. that means all manufactureres like sony ericson, semins and kyocera. which typically last a little over a year mixed in with samsung and sanyo which i would say 2-3 years is a good average for those phones.
the biggest cause of this is the way the phones are made. they have less then an once of mettal in them for the most part they are plastic. ...
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Thanks again for the reply. As to the America Expanded Coverage, in my particular area they only give you 250 minutes of roaming. I had a very long conversation with a Sprint rep when I was upset that they would not credit me for additional roaming minutes. I used 94 minutes over of the 250, and when I stated that the website specifically states that as long as use less than 1/2 of your total minutes used in a month there are no additional roaming charges. They then stated that this is specific to a particular area, and in the area in which I live they only give you 250, and that is it. The case when to a Sprint supervisor who put in notation that the respective charge was valid, and nothing further could be done. Oh well, at least I k...
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ah you must have been in an afiliate aria. that means another company owned and opperated the aria of the network you were on. what you need to do is make sure you are in an actual sprint corperate owned and operated aria. that will solve your problem. what is your zip code? i can find the nearest aria to you.
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Also some Sanyo's had a redialing bug.. There was a software fix to correct it, I the VM4500 had a fix.. Check with your local sprint store for a firmware update.
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I have had this happen not only with sanyo but with samsung phones as well. I have had all the phone being a former Radioshack store manager and having sprint service since 1998. It not so much a defective phone but more so how sprint phones search for service. They constantly search for the stronger tower even when you have good service. o solve the problem I keep my phone on sprint pcs only and I put it on analog only when sprint or digital service is not available. This fixes that redialing problem for me.
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Well I put my phone on Sprint PCS only and kept it that way to see if there was any difference and it would still say "Connecting..." and "Re-dialing..." and after 15 seconds drop itself out of the network and re-connect to it.
I am seriously considering going back with Sprint with the new Sanyo MM7400, and I hope that I will not have the same problem with my old RL-7300 as the new MM7400. I agree more with the original reply that stated that the phone eventually lost its outgoing RF signal... which would also explain why the phone not left on charge overnight would eventually be dead because the battery was constantly being drained because it was having a tough time keeping up with the network. But the more I think about it... perhaps ...
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I am seriously considering going back with Sprint with the new Sanyo MM7400, and I hope that I will not have the same problem with my old RL-7300 as the new MM7400. I agree more with the original reply that stated that the phone eventually lost its outgoing RF signal... which would also explain why the phone not left on charge overnight would eventually be dead because the battery was constantly being drained because it was having a tough time keeping up with the network. But the more I think about it... perhaps ...
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have tried putting it on analog only as well? when its on sprint only it still searches for digital roaming networks. When you put it on automatic it will still search for networks other than sprints even though sprint is available
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Have not tried analog only, mostly because analog call quality is much reduced, and also increases the amount of battery power usage. The original point is that when on at least Sprint network only I should be able to make a call without it going "connecting...", "re-dialing...". I don't even want to be roaming anyway, since for $5 more a month all I get is 250 minutes of it.
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