Porting out (disconnecting) mid cycle
Listen up ladies and gents. I have a genuine concern dealing with someone close to me:
This gentleman's contract with Sprint was long expired and he was on a month-to-month basis. His cycle date was teh 1st of the month. He ported out his service to another provider on January 5th. His final bill from Sprint billed him from January 1-January 31. 😳 Obviously, this former customer did not receive service of any kind from Sprint after January 5th. However, he was advised by a customer care representative that there will be no adjustments made for the days he did not have service. He was advised "it's the policy." This customer will not pay these charges as he sees no reason to pay for a service he's not getting, but is of course wi...
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This gentleman's contract with Sprint was long expired and he was on a month-to-month basis. His cycle date was teh 1st of the month. He ported out his service to another provider on January 5th. His final bill from Sprint billed him from January 1-January 31. 😳 Obviously, this former customer did not receive service of any kind from Sprint after January 5th. However, he was advised by a customer care representative that there will be no adjustments made for the days he did not have service. He was advised "it's the policy." This customer will not pay these charges as he sees no reason to pay for a service he's not getting, but is of course wi...
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I'm with ATT not sprint so I can't really comment on Sprints policies but I do know that ATTWS has the same policy where if a customer chooses to cancel service for whatever reason the will be charged until the end of the bill cycle.
Normal in most cases cust would still have service until end of bill cycle however a Port out is a unique and unfortunate case where the customer gets a little screwed.
With ATT I do know that there wouldn't be anything for your friend the customer to do (Pay or don't Pay)
However I don't know what Sprint may do. As a Rep I'm just happy that another company has this policy. I was scared I was the only jerk doing this to customers 🙂
Normal in most cases cust would still have service until end of bill cycle however a Port out is a unique and unfortunate case where the customer gets a little screwed.
With ATT I do know that there wouldn't be anything for your friend the customer to do (Pay or don't Pay)
However I don't know what Sprint may do. As a Rep I'm just happy that another company has this policy. I was scared I was the only jerk doing this to customers 🙂
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Don't forget that with Sprint since you are paying a month in advance for your service, an account on the bill cycle for the 1st-31st will receive an invoice dated "January 1st" that shows the charges for the service for January 1 -- January 31.
However, any actual used data, minute overages, or directory assistance charges on this January 1st invoice are going to be from the December 1st through December 31st period.
"The policy" that the CSR rep was talking about is essentially that you are paying your access charge a month in advance, so that if you decide to suddenly leave that month, you won't get out of the access charge, but you obviously won't pay any extra usage charge. The bill for your friend with the February 1st invoice...
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However, any actual used data, minute overages, or directory assistance charges on this January 1st invoice are going to be from the December 1st through December 31st period.
"The policy" that the CSR rep was talking about is essentially that you are paying your access charge a month in advance, so that if you decide to suddenly leave that month, you won't get out of the access charge, but you obviously won't pay any extra usage charge. The bill for your friend with the February 1st invoice...
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Homestar Runner said:...
Don't forget that with Sprint since you are paying a month in advance for your service, an account on the bill cycle for the 1st-31st will receive an invoice dated "January 1st" that shows the charges for the service for January 1 -- January 31.
However, any actual used data, minute overages, or directory assistance charges on this January 1st invoice are going to be from the December 1st through December 31st period.
"The policy" that the CSR rep was talking about is essentially that you are paying your access charge a month in advance, so that if you decide to suddenly leave that month, you won't get out of the access charge, but you obviously won't pay any extra usage charge. The bill for
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I appreciate the responses, people, but there's gott be more information on this topic. Is there maybe a class action lawsuit going on about this? Does anyone have a copy of the contract for Sprint from about 2003? I'd really like to read the pertinent sections.
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This happened to me when I ported out of T-Mobile, I called to cancle the other line. So it was one port out and one cancle line. I was informed that T-Mobile "REQUIRED" a 30 day notice to cancle and I would be billed one last time. Even though my service was terminated. So I paid the partial month AND an extra month, "just in case" I changed my mind.
So yea, this is an industry standard problem not just a Sprint PCS issue.
If there is any more information, I havent seen it yet.
So yea, this is an industry standard problem not just a Sprint PCS issue.
If there is any more information, I havent seen it yet.
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When you first sign up for service, you agree to a 1 year or 2 year contract, and then you are on a MONTH to MONTH basis, not week to week or day to day.when you cancel the policy is the same as ATT cingular's you pay last final month of service till end of billing cycle.
When you are porting out that simply means that "WE" as carriers allow you to release you r number during it, but you still pay for a monthly service, and you get your full minutes.
Porting does not get around paying a monthly fee, because we are damn sure if you went over on a prorated bill, people would call say no one told that my minutes were prorated thats not fair.So that why month to month is legal and damn sure fair.and cheaper to pay reps to re-rate it if it ...
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When you are porting out that simply means that "WE" as carriers allow you to release you r number during it, but you still pay for a monthly service, and you get your full minutes.
Porting does not get around paying a monthly fee, because we are damn sure if you went over on a prorated bill, people would call say no one told that my minutes were prorated thats not fair.So that why month to month is legal and damn sure fair.and cheaper to pay reps to re-rate it if it ...
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BlueGuy said:...
When you first sign up for service, you agree to a 1 year or 2 year contract, and then you are on a MONTH to MONTH basis, not week to week or day to day.when you cancel the policy is the same as ATT cingular's you pay last final month of service till end of billing cycle.
When you are porting out that simply means that "WE" as carriers allow you to release you r number during it, but you still pay for a monthly service, and you get your full minutes.
Porting does not get around paying a monthly fee, because we are damn sure if you went over on a prorated bill, people would call say no one told that my minutes were prorated thats not fair.So that why month to month is legal and damn sure fair.and cheape
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wayne1234 said:
!!
Fair? It is just greed, pure and simple. Why one has to pay whatever one never uses?
No! Sorry its not greed.Here is the simple facts
1)When you first get the chance to get a service, these Terms Of Service are there to read, and you can either Choose to Sign up or Not, if you choose to read and sign up, choose not to read then sign up, YOU don't have the right to complain because those are the companies terms, complaining after choosing to sign is just a weak move!!
2)Companies build network coverage, pay reps salaries, sell plans based on monthly projections, so they base the service on a monthly service, not weekly, not daily ,but monthly, if you don't like you c...
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BlueGuy said:wayne1234 said:
!!
Fair? It is just greed, pure and simple. Why one has to pay whatever one never uses?
No! Sorry its not greed.Here is the simple facts
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Conventional phone companies do prorate, why wireless carriers cannot do the same? Why a monthly contract is needed for the carrier to provide service? Do they have to add or maintain any specific equipment to support an additional customer?
It took me eight days to port my number. The number of days needed is a variable. Say that a customer started porting process seven days before his/her contract expires. If the porting completes within six days, he will be hit with a loft...
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With ATT if you port out and its within 30 days of bill cycle end date or contract end date we will cancel for that day and waive the ETF. but only within 30 days, im not sure what the policy is with sprint or other carriers but thats ATTWS policy
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prototype said:
With ATT if you port out and its within 30 days of bill cycle end date or contract end date we will cancel for that day and waive the ETF. but only within 30 days, im not sure what the policy is with sprint or other carriers but thats ATTWS policy
You so funny, no WE don't actually, WE Don't waive ETF's first off.Second off, to port out you have your carrier(new)submit a port in request to your old carrier, when the request is done its cxld immedicately, but you are auto billed for a full month in right away, if you port before your contract is up the ETF is still hit and billed for service as well.
You must be a newbie!!!
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>>3)When you order a steak dinner at a restaurant, you agree to pay 10.95 for a steak, do you eat 2/3 of it, return in and say, well i ate 2/3 so thats $7.30-right?- uh no!!
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Big Modem said:
>>3)When you order a steak dinner at a restaurant, you agree to pay 10.95 for a steak, do you eat 2/3 of it, return in and say, well i ate 2/3 so thats $7.30-right?- uh no!!
That is a funny comparison. The steak was already contaminated and cannot be reused by the restaurant. But the resources not to be used by a porting phone can still be used by other customers.
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wayne1234 said:Big Modem said:
>>3)When you order a steak dinner at a restaurant, you agree to pay 10.95 for a steak, do you eat 2/3 of it, return in and say, well i ate 2/3 so thats $7.30-right?- uh no!!
That is a funny comparison. The steak was already contaminated and cannot be reused by the restaurant. But the resources not to be used by a porting phone can still be used by other customers.
It's not even a funny comparison. It's a ridiculous, stupid comparison.
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not greed but a simple business model alternative (one of many) and as long as it is known up front to the customer its entirely ethical and appropriate.
No one is forcing anyone to contract with the service.
No one is forcing anyone to contract with the service.
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I completely disagree. This is not an industry standard. US Cellular does not do this. If a cust has cancelled service or ported out and paid for services up until the 31st of the month and cancelled on the 5h we will give credit back to customer. They didn't use service so why should they pay??
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Since when does US Cellular set industry standards? 🤣
ATTWS, Cingular, Sprint and T-Mobile.
4 out of the 5 largets carriers in the country(Pre merger of Cingular/ATTWS). Wouldn't be surprised if Verizon and Nextell did the same thing.
That sounds like industry standard. US Cellular sounds like the odd one out.
ATTWS, Cingular, Sprint and T-Mobile.
4 out of the 5 largets carriers in the country(Pre merger of Cingular/ATTWS). Wouldn't be surprised if Verizon and Nextell did the same thing.
That sounds like industry standard. US Cellular sounds like the odd one out.
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Correction said:
Since when does US Cellular set industry standards? 🤣
ATTWS, Cingular, Sprint and T-Mobile.
4 out of the 5 largets carriers in the country(Pre merger of Cingular/ATTWS). Wouldn't be surprised if Verizon and Nextell did the same thing.
That sounds like industry standard. US Cellular sounds like the odd one out.
no one said they set the industry standard. However, it IS the most fair to the customer. But it is written (in AT&T's contracts, i'm pretty sure, don't know about Spring) that it is month-to-month and until the courts decide otherwise there's nothing wrong with their policy
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fairness is in the eyes of each indivual.. This business pricing model may lower the overall cost of service through evening out revenue. it is one of many approaches to cover costs in a complex costs and revenue environment.
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sammy2 said:
fairness is in the eyes of each indivual.. This business pricing model may lower the overall cost of service through evening out revenue. it is one of many approaches to cover costs in a complex costs and revenue environment.
I'm sorry, but that's bullsh*t. This is unfair, and anyone who thinks it isn't must be on the receiving end of the funds. covering costs? It's just a way for a company to charge a customer a mini ETF fee. It's inexcusable. Legal? maybe... ethical? c'mon... 🙄 Isee so many people on her trash talking VzW about teir policies, and now you guys are basically telling me that VzW is the only company that doesn't put a foot in your ass on your way out the door? You...
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I do not work for any service provider or manufacturer. I work with ethics as well as business disputes. I happen to own my own business and I have in the past managed businesses so I am well aware of the business model options to pricing services.
The bottom line here is that no one forces anyone to enter into an agreement. I could run a business that stipulates that upon ending the contract the customer must pay $50000. The fact is that it is up to the customer to decide whether they want to enter into such a contract. Consumers make purchasing decisions every day. why is this any different? The information is provided to everyone up front prior to signing any contract.
You should remember that the provider offers services at...
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The bottom line here is that no one forces anyone to enter into an agreement. I could run a business that stipulates that upon ending the contract the customer must pay $50000. The fact is that it is up to the customer to decide whether they want to enter into such a contract. Consumers make purchasing decisions every day. why is this any different? The information is provided to everyone up front prior to signing any contract.
You should remember that the provider offers services at...
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I think BlueGuy's post earlier about becoming a MONTH-to-MONTH customer once you are out of contract, not a DAY-to-Day customer, is one of the best ways to look at this. You are going to be responsible for that monthly charge no matter when during that month you decide to break it off. Those are the terms as were laid out by Sprint and by the majority of other major wireless carriers out there. The same principle is applied to many other service companies -- cancelling my DSL mid month wouldn't get them to refund the month I paid in advance at the start of my billing cycle. I don't believe this is bad business, or at all irrational. When you are month-to-month, you are literally MONTH-to-MONTH.
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What in the world are you responding to? I never said that it is an industry standard. I stated it is one of many alternative business models and is perfectly ehtical as long as it is a policy stated up front.
I never gave my opinion on the policy itself just the ethical aspects of implementing such a policy.
I never gave my opinion on the policy itself just the ethical aspects of implementing such a policy.
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This is funny, people complain about anything if you bring up a topic. 🙄
The simple fact is The major carriers Cingular/attws, T-mobile, Verizon, Sprint ALL have a policy that if you leave after your contract expired and are on month to month basis you are charged till the end of your billing cycle.The reason that its done is Not rocket science but i'll list them for you kind folks:
1)Network upgrades, servicing, customer care, Billing, website for online service are ALL BASED on monthly projections, so thats why you first of all get a monthly service, you don't a a weekly plan, a daily plan, you pay for services for a month bucket of minutes, so when you sign up you are given terms of service telling you upfront, what do you te...
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The simple fact is The major carriers Cingular/attws, T-mobile, Verizon, Sprint ALL have a policy that if you leave after your contract expired and are on month to month basis you are charged till the end of your billing cycle.The reason that its done is Not rocket science but i'll list them for you kind folks:
1)Network upgrades, servicing, customer care, Billing, website for online service are ALL BASED on monthly projections, so thats why you first of all get a monthly service, you don't a a weekly plan, a daily plan, you pay for services for a month bucket of minutes, so when you sign up you are given terms of service telling you upfront, what do you te...
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stop bitching..i work for ATTW/Cingular and this is pretty much SOP concerning leaving after the contract is up. i love it when people get mad because of a policy that is clearly spelled out in the fine print of the T&C comes to bite them in the ass and all they can say in their defense is 'nobody ever reads the fine print'. guess what, i guarantee that this guy will read it the next time he wants to leave another provider. just pay the damn monthly service and stop complaining, he agreed to the service now deal with it.
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