A little rant about CC
This is not meant to offend or attack any responsible, hard working Customer Care Rep. If I offend anybody, I apologize in advance.
With that being said, let me get to the core of my frustration. There are certain CC reps in this business who have absolutely no manners, no ability to speak proper English, and no idea what the hell they are doing. These reps repeat their broken English, hang up on you INTENTIONALLY so that they can get away from actually having to do something, and transfer you from dept. to dept. because they have no sense of responsibility! It's so sickening having to call CC over and over and over and over while a customer is in front of me, only to get nowhere time and time again, be it from disconnections or just ...
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With that being said, let me get to the core of my frustration. There are certain CC reps in this business who have absolutely no manners, no ability to speak proper English, and no idea what the hell they are doing. These reps repeat their broken English, hang up on you INTENTIONALLY so that they can get away from actually having to do something, and transfer you from dept. to dept. because they have no sense of responsibility! It's so sickening having to call CC over and over and over and over while a customer is in front of me, only to get nowhere time and time again, be it from disconnections or just ...
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There is alternate ways of contacting CS...
There is email support which many have found is better than telephone support. All you have to do is sign onto MyPCS on the Sprint website, scroll down to the bottom of the page and click "Contact Us". There is an option to contact by email. Click the "Email Us" and it will take you to a place where you can send an email to Sprint. I know this is not the preferred way of doing it because you have to wait for a response. Again, a lot of people have found that this method is more helpful than calling *2. Another good thing is you have a record of everything they say they are doing to your account since everything is in writing.
Otherwise, I have found it helpful to call or go into my local Spri...
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There is email support which many have found is better than telephone support. All you have to do is sign onto MyPCS on the Sprint website, scroll down to the bottom of the page and click "Contact Us". There is an option to contact by email. Click the "Email Us" and it will take you to a place where you can send an email to Sprint. I know this is not the preferred way of doing it because you have to wait for a response. Again, a lot of people have found that this method is more helpful than calling *2. Another good thing is you have a record of everything they say they are doing to your account since everything is in writing.
Otherwise, I have found it helpful to call or go into my local Spri...
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The funny thing is that I work at a Sprint Store! They do this more commonly to us than you'd think. Which is why the rant took place.
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doing the website takes a bit longer obviously because yoru speaking directly to a person. but! requesting things through the website is excellent because they take care of things perfectly.
ask to be transferred to someone different if you get someone where you feel you have the language barrier.......a lot of them work there.
doing the website takes a bit longer obviously because yoru speaking directly to a person. but! requesting things through the website is excellent because they take care of things perfectly.
ask to be transferred to someone different if you get someone where you feel you have the language barrier.......a lot of them work there.
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Yadig1987 said:
😳
doing the website takes a bit longer obviously because yoru speaking directly to a person. but! requesting things through the website is excellent because they take care of things perfectly.
ask to be transferred to someone different if you get someone where you feel you have the language barrier.......a lot of them work there.
The usual reply in a call center when you ask to be transferred to someone different (and it's not an "escalated" call) is "call back to get someone else". 🙂
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