UTStarcom

Does anyone else have this phone yet besides myself? I've had it for 2 days and the e-mail sync has worked a grand total of 1.2 hours out of the last 48. And I've been waiting for tech assistance to get back to me for 15 hours. So far I've done 3 hard resets and 1 soft reset because no one knows why this phone sucks so bad yet. The phone LOOKS cool and SEEMS to have awesome options but unfortunately I haven't even been able to look at how "cool" the phone is since it hasn't worked and I've been with Tech on the phone 3 times already for 5 hours. HELP!!!!!!!!!!