Samsung Behold T919
Behold Speakerphone Problem
Hi,
New member here. Just bought a Behold today at a tmo store. Fooling around with it and trying to answer all my wife's questions, and find something really screwy.
When we make a call, toward the bottom of the screen, there is a speakerphone icon. Push it and nothing happens. Screen says CONNECTING...but cannot hear the ringing one would normally hear while placing a call. Still trying to hit SPEAKERPHONE, but it does not work. As soon as the call is connected, says SCREEN LOCKED (or whatever it is when your keypad is locked) and to push unlock button.
I went to settings and said NOT TO LOCK during call (I understand what fat cheeks can do) and also said to NOT LOCK elsewhere.
Called TMO and was first told that this w...
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New member here. Just bought a Behold today at a tmo store. Fooling around with it and trying to answer all my wife's questions, and find something really screwy.
When we make a call, toward the bottom of the screen, there is a speakerphone icon. Push it and nothing happens. Screen says CONNECTING...but cannot hear the ringing one would normally hear while placing a call. Still trying to hit SPEAKERPHONE, but it does not work. As soon as the call is connected, says SCREEN LOCKED (or whatever it is when your keypad is locked) and to push unlock button.
I went to settings and said NOT TO LOCK during call (I understand what fat cheeks can do) and also said to NOT LOCK elsewhere.
Called TMO and was first told that this w...
(continues)
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This model does not give a speakerphone option unless you are actually connected on a call first.
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Sorry, but that is not the case with our phone now that I figured out what was happening last night.
Now, I dial a call and immediately, the speakerphone icon pops up. When I hit it, I can hear the ringing that one normally hears when placing a call.
What was happening last night, and I think customer service should have known if they were properly trained on this phone, was that the Bluetooth was on and it was connecting with a Bluetooth device in another room upstairs. When I turned BT off, it worked as expected and as any other telephone would.
Thanks for trying to help though.
Regards,
Cogito
Now, I dial a call and immediately, the speakerphone icon pops up. When I hit it, I can hear the ringing that one normally hears when placing a call.
What was happening last night, and I think customer service should have known if they were properly trained on this phone, was that the Bluetooth was on and it was connecting with a Bluetooth device in another room upstairs. When I turned BT off, it worked as expected and as any other telephone would.
Thanks for trying to help though.
Regards,
Cogito
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I will say, however, that perhaps we differ on what it means to be "connected on a call." When the phone is ringing, the behold says "connecting." It is not until the called phone is answered that I would consider it "connected."
In this case, the speakerphone is available immediately after dialing, and may be available before that with a setting change.
Just thinking about all possibilities, but our problem is fixed.
Thanks,
CV
In this case, the speakerphone is available immediately after dialing, and may be available before that with a setting change.
Just thinking about all possibilities, but our problem is fixed.
Thanks,
CV
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