LG VX-8300
Good prank or not
I'm a manager at a Verizon Wireless Store. I had a customer get very upset with me about an issue he had. To make a long story short, He asked for my name because he was going to make a complaint. I gave it to him and he left.
About two hours later, a pizza man come into our store with about 8 pizza and 4 packs of pop and a bill of $183 with my name on it. I told him I never ordered the pizza and he showed me the number that call in to place the order. I pulled it up and it was that customer that had just left. I pulled up his call records and he dial 411 and it shows he was transfer to that pizza place. The pizza man understood and sold the pizza for 5 dollars, so my entire team ate good that evening.
Now thats a good prank I must say...
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About two hours later, a pizza man come into our store with about 8 pizza and 4 packs of pop and a bill of $183 with my name on it. I told him I never ordered the pizza and he showed me the number that call in to place the order. I pulled it up and it was that customer that had just left. I pulled up his call records and he dial 411 and it shows he was transfer to that pizza place. The pizza man understood and sold the pizza for 5 dollars, so my entire team ate good that evening.
Now thats a good prank I must say...
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I would think of a really good way to mess with his Verizon Wireless account. Hopefully that is his only means of communication. Disconnect his service, or something. 🤣
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The best prank will be when Verizon Security finds out you accessed a person's account for other than business needs.
You should know better and you can be terminated for it.
Irrespective of what the jerk customer did to you, you unfortunately do not have the right to do what you did. Sorry, 2 wrongs don't make a right as they say.
Verizon takes violations of accessing people's accounts very seriously.
You should know better and you can be terminated for it.
Irrespective of what the jerk customer did to you, you unfortunately do not have the right to do what you did. Sorry, 2 wrongs don't make a right as they say.
Verizon takes violations of accessing people's accounts very seriously.
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I beg to differ double, the customer exposed the store to a hoax, and could be prosecuted by the store and or the pizza place. That constitutes both business use and 😈 homeland security. 🤣
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It is taking the law into your own hands. If the poster felt there were security issues it should be forwarded to the authorities.
Trust me, If he got ratted out by someone who knew what he had done - Verizon would be perfectly justified to fire him.
Take a look at the corporate code of conduct that everyone attests to when they are hired and what it says about accessing "personal numbers, cell numbers" and etc. as the OP stated.
Hey I think if it happened to me I'd be pissed but I would have handled it in the way I described.
Trust me, If he got ratted out by someone who knew what he had done - Verizon would be perfectly justified to fire him.
Take a look at the corporate code of conduct that everyone attests to when they are hired and what it says about accessing "personal numbers, cell numbers" and etc. as the OP stated.
Hey I think if it happened to me I'd be pissed but I would have handled it in the way I described.
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I think the poster did the right thing under the circumstances. Was it by the book? No, but I feel he handled the situation correctly. I don't think we should be here pulling out the "rule" book and dissecting what the "text book" methods are. The customer was in the wrong, and tried to make VZW pay. He just did what he had to do to fix the situation. I give him credit for that.
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Ignorance of the law is no excuse. He violated the policies of the company that employs him and they could terminate him for it. You should see the list of employees who get fired from the company for lesser infractions and none of them ever thought it was wrong to do what they did. I have first hand knowledge ( and lol...no I did not get fired).
Again, it was a knee jerk reaction but he was wrong. Plain and simple. All I am trying to state to the group as a cautionary measure is that you can't just "do what he had to do to fix the situation" and expect it to be right.
All he had to do was state to the Pizza guy:
Look, I did not order them, sorry - take your pies and hit the road. there was no need to play the all powerful OZ rol...
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Again, it was a knee jerk reaction but he was wrong. Plain and simple. All I am trying to state to the group as a cautionary measure is that you can't just "do what he had to do to fix the situation" and expect it to be right.
All he had to do was state to the Pizza guy:
Look, I did not order them, sorry - take your pies and hit the road. there was no need to play the all powerful OZ rol...
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dude, the customer was stupid in the first place for using his cell phone to order the pizzas ... he then sends it to the guy he just dealt with ... the customer is not the brightest bulb in the drawer in my opinion ... also he may have looked the number up to find out who called in the order ... they are allowed to do that regardless of who it may have been ... You just need to relax there ... for the most part i would have agreed with you but the guy did nothing wrong except tell the pizza guy who called in for the pizzas ... now if he had given the pizza guy his home address and had him deliver them to his house then you would be in the right but he just looked up the number like you would in a phonebook ...
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that would have been a great prank, but the customer was obviously ignorant to the fact that you can grab anyones information online in just a second..the joke was on him!! good job using free resources.. i would have been furious at first, but then after i got the whole deal for 5 bucks i would be happy! lol
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I think the appropriate response would be to review the issue with your manager, STRONGLY suggest to him/her what you suspected, acquire the information with thier support and contact the local police department.
Option B is to contact (via your supervisor) VZW fraud and legal department and advise them of your SUSPICIONS, request assistance.
The perp should be prosecuted by law enforcement for fraud, misrepresentation, wire fraud, etc.
The perp's actions were clearly to illegally attempt to obligate your or you as an agent of Verizonwireless, or Verizonwireless, inc for expenses that were indeed NOT requested by the above. In light that time was of the essence in your actions to attempt to prevent additional illegal actions, I woul...
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Option B is to contact (via your supervisor) VZW fraud and legal department and advise them of your SUSPICIONS, request assistance.
The perp should be prosecuted by law enforcement for fraud, misrepresentation, wire fraud, etc.
The perp's actions were clearly to illegally attempt to obligate your or you as an agent of Verizonwireless, or Verizonwireless, inc for expenses that were indeed NOT requested by the above. In light that time was of the essence in your actions to attempt to prevent additional illegal actions, I woul...
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This will be my last comment on this subject because this is really a forum to talk about the vx8300, so let me close with this: Although I can appreciate the accuracy of the need to follow company policies as double has put forth, even in the largest of firms there is a concern for the spirit of the law as well as the letter. Skillz did not divulge the personal info of the perp to the pizza guy and certainly calling the cops though legally an option would probably have been met with the question of can you prove you didn't make the call leading skillz right back to doing exactly what he did. Skillz other option would have been to pay for the pizzas as company rep. and try to explain to his boss why 183.00 was gone from the till, most likely...
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skillz2003 said:
I'm a manager at a Verizon Wireless Store....
Now thats a good prank I must say. But do people not understand who they are messing with. Home numbers, address, email address are all at my finger tips. Should I laugh it off or should I......
Clearly this is also not the right way to represent VZW by threatening to use his power.
I say we end this discussion also but no one should be saying or acting like skillz2003.
That last statement is a blatant abuse of power.
If I were his supervisor he'd be on warning.
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you obviously have no sense of what goes on outside of a rulebook ... its not like he pressed charges or used the information he had for anything other than so he knew who had ordered the pizzas for him ... its like using the reverse lookup online ... i dont see people getting arrested for looking up a mysterious number that calls them ...
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Well, what he did was probably a civil matter, and at most a Misdemeanor. What you did was probably a Felony under various Federal and State privacy laws. Yeah, he was a jerk. No that does not give you the legal right to violate the law to get even. Big risk for no reward. Verizon would probably fire you immediately if they found out.
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Fire me, please! My store is number #1 in Ohio because we work hard. I produce what Verizon wants, those results that drive those numbers in the right direction. I'm the KING!
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skillz2003 said:
Fire me, please! My store is number #1 in Ohio because we work hard. I produce what Verizon wants, those results that drive those numbers in the right direction. I'm the KING!
And all royalty has its fall from grace eventually. If you departed the store tomorrow, there would be someone else who'd take your place and do just as well. You still need to play by the rules of good ethics and judgment and you set a bad example with your attitude and lack of respect for all of the customers' privacy by accessing their accounts and then stating that "I have access to home numbers etc....
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It seems to me that there are a lot of detractors to you and your corporate type of responsibility respnse to an individual attempting to defraud VZW. But, you have to follow through.
They seem to be annoyed that you are looking out for the best interest for the corporation, and would rather the perpetrator gets away with their actions.
The key is to get someone of higher authority involved rather than act alone. "Report an call for back up."
Let's say this happened again, and the pizza store filed a small claims lawsuit to collect. If the store manager hadn't taken any action in response in the past, (report to Law enforcement, etc.) their is a mild culpability issue here. As soon as the small claims lawsuit gets filed, disclosure ...
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They seem to be annoyed that you are looking out for the best interest for the corporation, and would rather the perpetrator gets away with their actions.
The key is to get someone of higher authority involved rather than act alone. "Report an call for back up."
Let's say this happened again, and the pizza store filed a small claims lawsuit to collect. If the store manager hadn't taken any action in response in the past, (report to Law enforcement, etc.) their is a mild culpability issue here. As soon as the small claims lawsuit gets filed, disclosure ...
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I would have done the same thing, and I think many of you would have looked it up too just to see for your self most probley would never tell anyone they did it. I WOULD HAVE LOOKED IT UP?? HELL YEA.. would i have posted it NO. would I have ordered pizza's to his house NO. would I have had someone else MAYBE... you will probley never have to worry about it.. hopefully you have no repercusions from posting this. so give me the guys info and i will order him some food. haha
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You guys crack me up.. how long has the pizza prank been around. The Verizon rep got a bunch of pizzas for the staff at a discount. He probably took it out of the Verizon acccount, which we are all paying for.
There will now be a pizza tax on the bill.
btw - 8 pizza's and some soda, for $183.00. Seems like the pizza guy was making some money on the side.. They must have been some good pizzas.
Also, what the heck... the rep could not talk down the pizza guy to a price lower then 5 bucks. Them reps can sell you on a two year plan, charges, accesories, and everything else.. but the pizza man presents a problem.
LOL
There will now be a pizza tax on the bill.
btw - 8 pizza's and some soda, for $183.00. Seems like the pizza guy was making some money on the side.. They must have been some good pizzas.
Also, what the heck... the rep could not talk down the pizza guy to a price lower then 5 bucks. Them reps can sell you on a two year plan, charges, accesories, and everything else.. but the pizza man presents a problem.
LOL
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well, at least the pizza guy was nice about it. but dont you just love customers like that? i work for verizon wireless as well, in which we have cameras in every corner of our store.. well a young couple came in and stole an active phone off the table that belonged to one of the head verizon CEOs [down for a visit] and walked out.. we later realized it was them, and they must have forgot we had all of their information pulled up on the computer.. youd think theyd be a little smarter huh? 🤣
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