"This is typical of Sprint's customer "service" as I've experienced it over the years"

they are working on that though.

🤣 Yea right! I'll believe when I hear it. Oops I'm gone already. Along with 23 other people I know. The horrendous taste is still in my mouth. I recall being told by a rep that I can not have his ID #. Furthermore, I was told that there are no sups to take my escalated calls(on two different occurrences) by a di*k that barely spoke english. He had no shame in telling me that, and the other rep put me on hold then simply hung up on me. This is JUST two that I can remember at the moment. Really, imagine if sprint ran credit checks like Verizon, cingular, and Nextel. They would be screwed! Granted somebody has to provide for the "hood" though. I feel sorry for the loyal Nextel customers that have to endure the integration of this piss poor ...
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"Yea right! I'll believe when I hear it. Oops I'm gone already. Along with 23 other people I know. "

yea, you should see it. look at their numbers for the 1st quarter earnings. increasing in arpu, data arpu, sub growth, lowering churn, and increasing lifetime revenue per user. increasing their bad debt and bad subscribers. which tells us what? THINGS ARE IMPROVING!!!

"Really, imagine if sprint ran credit checks like Verizon, cingular, and Nextel."

actually sprint has the same credit checks like nextel, but not to that extent.

verizon is very laxed and same with cingular.

it will go something like this for most strict.

1. nextel
2. sprint
3. cingular.
4. verizon

thats how it goes. sprint made a mistake with those low...
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"actually sprint has the same credit checks like nextel, but not to that extent."

You know that is not true, your statement at the end shows that. If your credit isn't that good (you have to be over $100,000 in debt for that to happen 😉 ) you can pay a uniform $125 deposit.

"verizon is very laxed and same with cingular"
You and everyone on here knows that isn't true either. They ask for deposits up to $1000 bucks. You can get the Cingular one, but they ask for at least $150 if I'm not mistaken.

it will go something like this for most strict.

1. nextel
2. sprint
3. cingular.
4. verizon

That was a complete fabrication. This the order calculated from experiences with carriers:
1.Verizon or Nextel
2.Cingular
3.Tmobile...
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"That was a complete fabrication. This the order calculated from experiences with carriers:
1.Verizon or Nextel
2.Cingular
3.Tmobile
4.sprint
"

wrong...

verizon and nextel do not have the same credit "strictness" levels.

sprint has increased their "strictness" levels from a while ago.

"Many Nextel contracted consumers are just waiting for Verizon to improve the latency and cingular to launch PTT. When that happens there goes the loyal Nextel cunsumers. "

no. thats not true either. no one is waiting for verizon's new and improve push to talk system. they will never leave nextel. look at the churn and lifetime revenue per user.

That is pre-merger. They are not going to wait until QChat that could be nearly 2 years away. By than the Kodiak's system should have worked the bugs out and connection should be instant.

what is pre-merger?

yea, they have to wait. it wont work on the rev o system that well so they want to use it over the rev a system.

kodiak will not be better then qchat. qchat is at 1.5 seconds and thats just right now, and kodiak is at 2-3 seconds and wont improve. thats what they are at. it wont go down it will probably go up. (the latency that is) when it goes onto the gsm or cdma network (push to talk solutions) it becomes slower. motorola's ptt solution that i belive verizon and sprint used was very good and they had huge latency when they put it on their networks.

cingular wont do well. alltel has it and theirs isnt that great, and nextel partners serves in their markets and they been stealing customers and saying there ar...
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BTW if you have not had the chance you should try Ready Link now and on newer phones. Latency has gone down substantially since launch (which back then was ridiculous).

yea, i have heard the same actually. (that ready link has improved) i also noticed an uptake in subscribers for q1 and since sprint fixed the ready link, whoch shows a great sign.

i dont have to try ready link becuase i have nextel. (but i might, but we will see)

i am not interested in ready link as much as i am interested in qchat.

judog2g said:
That was a complete fabrication. This the order calculated from experiences with carriers:
1.Verizon or Nextel
2.Cingular
3.Tmobile
4.sprint

I agree.

No credit whatsoever (completely no history)?
Verizon deposit = $1000
Cingular deposit = $500
Sprint deposit = $150

This I know. As for Nextel I couldn't say.

500

I think nextel18 has it right with credit strictness. I sell alltel, sprint, cingular and suncom and used to sell nextel. I can get a customer approved w/ a deposit with Nextel, same customer approved w/alltel with like 1 line no deposit and a second line 200, and they can walk over to radio shack and get verizon all five lines no deposit. My friend had a right off with nextel, alltel requested a 200 dollar deposit from him and averizon let him get a phone with no deposit. hmmm who is easy to get with. Also Nextel18, Alltel's touch to talk has improved and from the new improvements, Alltel's coverage for walkie talkie is the biggest out there. It also does alot of stuff no other carrier can do. If you want I can send you info on it or knowin...
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You must work for Cingular and trying to knock Sprint. I have a sprint phone and have to deal with their customer service on a daily basis. At first it was really bad but it has gotten better over the last two years.

Never said you had bad credit. Apparently it's not good enough to not have a spending limit though. The ETF was added to your next bill, and then your bill posted. When your bill posts, it's due. It posts at the beginning of your billing cycle. When it posts, if it's over your spending limit, regardless of whether you request it or not, you get shut off. The CSR should not have told you no problem but Sprint didn't **** everything up, they did what they were supposed to do. How about you get on a forum and complain about the CSR who lied to you rather than a company that did nothing out of the ordinary. Just cause we don't do everything people want doesn't mean we have poor customer service.

nodeposit said:
Never said you had bad credit. Apparently it's not good enough to not have a spending limit though. The ETF was added to your next bill, and then your bill posted. When your bill posts, it's due. It posts at the beginning of your billing cycle. When it posts, if it's over your spending limit, regardless of whether you request it or not, you get shut off. The CSR should not have told you no problem but Sprint didn't **** everything up, they did what they were supposed to do. How about you get on a forum and complain about the CSR who lied to you rather than a company that did nothing out of the ordinary. Just cause we don't do everything people want doesn't mean we have poor customer service.

...
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I could care less what our reputation is for customer service, that is just people bitching cause they didn't get what they want. You thought that you were above the rules and wanted something that nobody else gets. You were lied to by a person who works for sprint, not the entire company. Yes that person represents sprint, but he also represents his family, do you now hate his family? Where is that post? I'm sorry you were lied to, did you ever think maybe either the CSR misunderstood you or maybe you misunderstood the CSR? 😲 (I know that probably didn't happen because you are perfect)

man thats not a good way to get people to come in and purchase service from sprint. although not as dumb as what the big wig from verizon said about people expecting too much from cell phones (working in your house for example). you should care about the reputation because those customers are what keep your job around.

😳 😳 😳

... and this is the reason why when I moved I didn't go with Sprint, who has excellent service in Philly, and went with Verizon instead.

WOW... and to think you have a job.

Are you kidding me?? He wasn't trying to get anything anyone can't get. You can have one line canceled and pay the etf on just that one line while leaving the other active. I worked for sprint and what he asked for is absolutely doable. He did exactly what he needed to do. The rep in this case really did mess something up and 200 spending limits aren't that bad especially if he got it a few years ago when he was younger. That means he actually had decent credit. He has every right to be upset. And you SHOULD care about the reputation of your customer Service cause it leads to sprints A@@ high churn rate cause of incompetent reps such as yourself.

I agree. I am sick of people bitching about phones and crap. Customers freak out about phones demanding free Treo's and demanding that phones out of warranty should be replaced and stuff and then when there is no possible way to do that it is suddenly bad customer service. There are rules that are set in place at every company and just because someone spends XXX amount of dollars with you doesn't mean that you can bend them. Heck I have shopped at Wal-Mart for years but I don't go in and demand free stuff when I go there.

People threaten crap all the time about switching to other carriers so they can get free phones...of course you can when you first sign up...Sprint does that too. What people need to look at when they sign up for ...
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Did you eat a lot of paint chips when you were a kid?

I've been wondering that about alot of the sprint people.

vzw_achiever said:
Did you eat a lot of paint chips when you were a kid?

what? you mean wallcandy?!?

This guy can't be serious! 🤣 He sounds like a commercial. The upgrade program sucks! Even though you buy the phone yourself the waiting period is 18 months.

Well it would be nice if the upgrade program was sooner but it is better than Verizon who makes you wait 2 years and Cingular who makes you wait 22 months.

Vzw will let you upgrade 22 months and 12 months on a 59 + rate plan. Vzw also gives an instant rebate of up to 100 dollars off new customer eqp.. what does sprint do again?

judog2g said:
What a brave soul. Thank you for your testimony! The truth is they are coached to lie. Too many experiences to bring one up.

I won't go so far as to say they are coached to lie. I will say many of them are either lazy or grossly misinformed.

I have one specific case where a rep asked me if what they were told was correct. I informed them it wasn't. It's not necessarily a lie if the rep doesn't know any different.

When I worked as a csr in a retail center I couldnt get a straight answer from ANYONE. Even my store manager. I HAD to do my own research to get the right info. I can't tell you how many times I had to educate my ENTIRE team (managers too) on how to basic processes. Vzw is another world completly. All though there are a few reps that manage to stick around somehow and screw up things on peoples bills vzw does a pretty good job at weeding them out. If you are a customer that gets screwed over on something like this a good thing to do is send a flag up to the company about it. Seek out management and let them know whats going on. EVEN if the manager didn't know the policy or the correct info he has to research it to make sure he educates the r...
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TommyBoy said:
When I worked as a csr in a retail center I couldnt get a straight answer from ANYONE. Even my store manager. I HAD to do my own research to get the right info. I can't tell you how many times I had to educate my ENTIRE team (managers too) on how to basic processes. Vzw is another world completly. All though there are a few reps that manage to stick around somehow and screw up things on peoples bills vzw does a pretty good job at weeding them out. If you are a customer that gets screwed over on something like this a good thing to do is send a flag up to the company about it. Seek out management and let them know whats going on. EVEN if the manager didn't know the policy or the correct info he has to researc

...
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