Casio G'zOne Commando 4G LTE

My new Casio C811 Commando will not "sync" with my 2012 Ford F250 pickup. The Verizon dealer tried two other phones, a Windows 8 and a Motorola; both synced flawlessly. We then tried my phone in his Ford F150; the sync also failed.
Apparently something is wrong with the software in the new phone to make it compatible with Ford's Sync system. We called Casio but received no assistance.